Muskan Sachdeva Email & Phone Number

New Delhi, Dl, In

Noida, Uttar Pradesh, India

Accounts PayableTroubleshooting on SAP- Analyze and resolve complex accounts payable issues.-Escalated issues.- Develop and implement process improvements to increase efficiency and reduce costs.- Collaborate with cross-functional teams.

India

Accounts Payable Billing Process based on different types of deals in accordance to SOP define. Handling team of 10 members. Hold reports, POT reports, unallocated reports with the help of lookup function and pivot charts with flow charts handing email writings. Creating Monthly error reports, Need revalidation report, invoices reports, pending reports, future dated invoices reports and historical data reports, Hold reports, Allocation sheet & Managing RTO. Direct connection with onshore on meeting forum. Handling helpdesk queries those are related to invoicing and tax updates. Providing solutions to team members for the issues related to invoice processing in Accounts Payable and Accounts Receivable. Reaching out to the requesters and the direct clients. Creating SLA targets, CHT, reporting, error reports. Working with all updates and targets and sharing will all the team members for future processing. Following up reports and counting errors and reviewing and cases of processors. • Achievements:In my overall experience I have got Appreciation many times from my Managers and getting appreciation emails from LOB.

India

Trained more than 100 new hires for Billing processing within 18 months. I used to resolve their doubts and updates regarding the process development. Meeting SLA's, Targets, CCXU, CHT, Transfer rates in JP customers Submitted Best practice as well. Reviewed and Audit all the cases and created reports for month end calls. Worked with world-wide customers, handled complaints department with return.and refund issues, Prime queries, Refund Adjustments, Pre-orders and Post orders issues, Delivery issues. Independently managed multiple requests inclusive of customers and client data in high work pressure. Worked with IN customers with all kind of queries related to Purchase items. Worked with all OU’s JP, SG, NA,US,UK and IN Handled Sellers queries if there is any claim required.

India

Prepared Invoices and Paid payments for all the bills for goods receipting and reviewed as management. Supervised accounting team of 8 employees. Evaluated budget plans and current costs to project trends and recommend updates. Collaborated with accounting associates to improve reconciliation processes. Improved year-end inventory audit process to increase accuracy. Worked with regulatory representatives to complete accurate filings and maintain compliance. Raised capital by building partnerships with investors and maintaining strong stockholder relationships.

Gurugram, Haryana, India

Trained and motivated new staff members to our GWBO process For US for invoice processing. Established effective strategies to help team reach goal of [98.68%] Addressed customer needs, responding to specific requests. Account Reconciliation and maintained the Client data in different repositories. Developed positive customer relationships through friendly greeting and excellent service. Maintained and Updated Clients details like Address change, Contact no. change, etc. as per online request from the Client. Informed Clients via email for the adjustments made or any correction done as per their requests. Proper KYC of the supported Clients documents like Account Opening form (i.e. A/C opening date), Type of Account etc. Built and maintained working relationships with peers and upper management. Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity. Proficient in managing teams and audit need analysis for Fraud detection and prevention teams. Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity. Built and maintained working relationships with peers and upper management. Trained new team members using approved training materials and information. Assisted newly hired team members by explaining company procedures and safety requirements. Upheld high standards of productivity and quality in operations.