Pr. Consultant Product Operations | Project Manager
Current- Accelerated time-to-market launch by introducing standardized templates for client environment setup, reducing the launch timeline to just 30 days.- Effectively implemented and onboarded over 60 clients onto i2c's Credit/Prepaid/Debit platforms, resulting in significant revenue growth for the company.- Achieved significant productivity gains by automating and enhancing product features, saving thousands of productive hours that would have been spent on manual work.- Through the analysis of historical data and customer feedback, successfully reduced support tickets by 23% in a year, resulting in improved customer satisfaction and increased productivity in the product operations domain.- Oversaw a team of over 100 payment analysts.- Assisted over 100 clients across various industries (Travel, Loyalty & Education, etc.) and multiple geographical regions (USA, Canada, Australia, New Zealand, Japan, MENA) in setting up hundreds of commercial and corporate card businesses.- Aided clients in integrating multiple payment options, such as ๐๐ฉ๐ฉ๐ฅ๐๐๐๐ฒ, ๐๐จ๐จ๐ ๐ฅ๐๐๐๐ฒ, ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐๐ฅ๐ฅ๐๐ญ๐ฌ, ๐๐ฌ๐ฌ๐ฎ๐๐ซ ๐๐๐ฅ๐ฅ๐๐ญ๐ฌ, ๐๐ก๐๐ซ๐๐๐๐ฒ, and ๐๐๐ ๐ ๐๐๐ฒ etc.- Efficiently onboarded and certified multiple clients and vendors for payment platforms, ensuring compliance with both PCI and non-PCI standards.- Skilled in configuring and managing ABU and ๐๐๐ systems.- Experienced in ๐๐๐ reporting for ๐๐๐๐/๐๐๐๐๐๐๐๐๐๐ and Beauro reporting for ๐๐๐ญ๐ซ๐จ๐.- Skilled in the implementation and support of 3DS for major card schemes such as VISA, ๐๐๐๐๐๐๐๐๐๐, and ๐๐๐๐๐๐๐๐.- Skilled in ๐๐๐๐๐๐๐ compliant authorization host processing and certification.- Skilled in ACH and Direct Deposit processing with several major banks in the US region.
