- Accelerated time-to-market launch by introducing standardized templates for client environment setup, reducing the launch timeline to just 30 days.- Effectively implemented and onboarded over 60 clients onto i2c's Credit/Prepaid/Debit platforms, resulting in significant revenue growth for the company.- Achieved significant productivity gains by automating and enhancing product features, saving thousands of productive hours that would have been spent on manual work.- Through the analysis of historical data and customer feedback, successfully reduced support tickets by 23% in a year, resulting in improved customer satisfaction and increased productivity in the product operations domain.- Oversaw a team of over 100 payment analysts.- Assisted over 100 clients across various industries (Travel, Loyalty & Education, etc.) and multiple geographical regions (USA, Canada, Australia, New Zealand, Japan, MENA) in setting up hundreds of commercial and corporate card businesses.- Aided clients in integrating multiple payment options, such as 𝐀𝐩𝐩𝐥𝐞𝐏𝐚𝐲, 𝐆𝐨𝐨𝐠𝐥𝐞𝐏𝐚𝐲, 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐖𝐚𝐥𝐥𝐞𝐭𝐬, 𝐈𝐬𝐬𝐮𝐞𝐫 𝐖𝐚𝐥𝐥𝐞𝐭𝐬, 𝐒𝐡𝐚𝐫𝐞𝐏𝐚𝐲, and 𝐌𝐀𝐅𝐅𝐏𝐚𝐲 etc.- Efficiently onboarded and certified multiple clients and vendors for payment platforms, ensuring compliance with both PCI and non-PCI standards.- Skilled in configuring and managing ABU and 𝐕𝐀𝐔 systems.- Experienced in 𝐐𝐌𝐑 reporting for 𝐕𝐈𝐒𝐀/𝐌𝐀𝐒𝐓𝐄𝐑𝐂𝐀𝐑𝐃 and Beauro reporting for 𝐌𝐞𝐭𝐫𝐨𝟐.- Skilled in the implementation and support of 3DS for major card schemes such as VISA, 𝐌𝐀𝐒𝐓𝐄𝐑𝐂𝐀𝐑𝐃, and 𝐃𝐈𝐒𝐂𝐎𝐕𝐄𝐑.- Skilled in 𝐈𝐒𝐎𝟖𝟓𝟖𝟑 compliant authorization host processing and certification.- Skilled in ACH and Direct Deposit processing with several major banks in the US region.

- Experienced in various financial operations such as multi-currency clearing, SMS and DMS processing, interchange revenue and expense, network and surcharge fees, financial reconciliation and reconciliation, settlement, currency conversion assessment fees (CCA fees), disputes, chargebacks, and representments.- Skilled in validating and processing external payments from a variety of providers including 𝐌𝐀𝐒𝐓𝐄𝐑𝐂𝐀𝐑𝐃, VISA, 𝐀𝐦𝐞𝐫𝐢𝐜𝐚𝐧 𝐄𝐱𝐩𝐫𝐞𝐬𝐬, 𝐃𝐈𝐒𝐂𝐎𝐕𝐄𝐑, 𝐔𝐧𝐢𝐨𝐧𝐏𝐚𝐲, 𝐅𝐈𝐒, and 𝐁𝐚𝐧𝐜𝐧𝐞𝐭.- Experienced in facilitating client/customer onboarding throughout both the pre-sales and post-sales stages.- I have a proven track record of effectively managing portfolios and designing impactful campaigns. I regularly monitor campaign performance and provide recommendations for improvement.- Develop training initiatives for internal stakeholders on existing and new products. Provide support for any product knowledge, training, and ongoing operational engagement with relevant teams.- Assume ownership of training the sales teams and supporting their continuous product knowledge development to enable them to effectively sell to their customer base.

• Guided organizational technology strategies and roadmaps to make the operations 100 % digital.• Oversaw the daily performance of computer systems and responded immediately to operational issues to keep the network up and running. Achieved 99% uptime in a year.• Demonstrated familiarity with the latest hardware, software, and networking technology, as well as industry trends. Reduces billing costs by up to 40%• Oversaw IT department operations & training and created a backup for 24/7 operations.• Supported the implementation of warehouse management system software applications to enable centralized task management.