Bangladesh Association of Contact Center and Outsourcing (BACCO) is making every effort with the Government to achieve the Prime Minister's 'Digital Bangladesh Vision' as one of the front-line soldiers from ICT Sector.

To develop the ambition, capacity and sustainable growth of Bangladesh BPO industry, and to lead and deliver the BASIS contribution to One Bangladesh.

SkyTech is a worldwide outsourcing firm offering a comprehensive suite of services with access to a vast resource pool at our modern, secure facilities at Dhaka, Bangladesh. Our innovative solutions allow clients to improve profit margins by focusing on their core competencies. Companies will work with skilled, qualified, trained and motivated resources. SkyTech offers clients highly skilled resources in the areas of Telemarketing, Image Editing, Search Engine Optimization, Virtual Assistants… Show more SkyTech is a worldwide outsourcing firm offering a comprehensive suite of services with access to a vast resource pool at our modern, secure facilities at Dhaka, Bangladesh. Our innovative solutions allow clients to improve profit margins by focusing on their core competencies. Companies will work with skilled, qualified, trained and motivated resources. SkyTech offers clients highly skilled resources in the areas of Telemarketing, Image Editing, Search Engine Optimization, Virtual Assistants and Web Design & Software Solutions.We have professionals that are experts in making outbound or inbound calls, B2B or B2C appointment setting and sales, lead generation, surveys, customer support, and customer service; we have it all in our team that you need to reach your potential customers and offer your services and products. Show less

SkyMart Fashion Ltd is a leading garments Buying Source and exporter in Bangladesh. We provide our quality garments to many internationally reputable buyers/importers and departmental chain stores US & E U markets. Since our Establishment we have developed long term trade relationship with most of our potential Buyer & have earned trust in their respective markets. We do offer all kind of Gents, Ladies, Boys & Girls Sweaters Pullover, Cardigans, Jumper, Vests and all types of Knit items… Show more SkyMart Fashion Ltd is a leading garments Buying Source and exporter in Bangladesh. We provide our quality garments to many internationally reputable buyers/importers and departmental chain stores US & E U markets. Since our Establishment we have developed long term trade relationship with most of our potential Buyer & have earned trust in their respective markets. We do offer all kind of Gents, Ladies, Boys & Girls Sweaters Pullover, Cardigans, Jumper, Vests and all types of Knit items T-shirt, Polo shirt, Sweat shirt, Jogging Suit etc. Show less

AppointMe is an On-Demand In-Home Service marketplace and you can appoint our listed service partners when you are in need.

1. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.2. Develops call center systems by developing customer interaction… Show more 1. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.2. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.3. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.4. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.5. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.6. Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.7. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

1. Participates in design of call monitoring formats and quality standards.2. Performs call monitoring and provides trend data to site management team.3. Uses quality monitoring data management system to compile and track performance at team and individual level.4. Participates in customer and client listening programs to identify customer needs and expectations.5. Provides actionable data to various internal support groups as needed.6. Coordinates and facilitates call… Show more 1. Participates in design of call monitoring formats and quality standards.2. Performs call monitoring and provides trend data to site management team.3. Uses quality monitoring data management system to compile and track performance at team and individual level.4. Participates in customer and client listening programs to identify customer needs and expectations.5. Provides actionable data to various internal support groups as needed.6. Coordinates and facilitates call calibration sessions for call center staff.7. Provides feedback to call center team leaders and managers.8. Prepares and analyzes internal and external quality reports for management staff review. Show less

1. Managing and directing the daily activities of call center agents.2. Supervising, planning, and managing functions concerned to Call Center environment.3. Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.4. Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.5. Attending, following up and resolving customer complaints and… Show more 1. Managing and directing the daily activities of call center agents.2. Supervising, planning, and managing functions concerned to Call Center environment.3. Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.4. Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.5. Attending, following up and resolving customer complaints and questions.6. Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.7. Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.8. Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.9. Updating databases, organizing activities related to maintenance and repair of equipments, ordering supplies and materials.10. Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.11. Communicating solutions, successes, and opportunities to the Manager of customer service.12. Practicing and ensuring compliance with that of all the organization’s policies and procedures. Show less

1. Answer phones and respond to customer requests.2. Sell product and place customer orders in computer system.3. Provide customers with product and service information.4. Upsell products and services.5. Transfer customer calls to appropriate staff.6. Identify, research, and resolve customer issues using the computer system.7. Follow-up on customer inquires not immediately resolved.8. Complete call logs and reports.9. Research billing issues.10. Research… Show more 1. Answer phones and respond to customer requests.2. Sell product and place customer orders in computer system.3. Provide customers with product and service information.4. Upsell products and services.5. Transfer customer calls to appropriate staff.6. Identify, research, and resolve customer issues using the computer system.7. Follow-up on customer inquires not immediately resolved.8. Complete call logs and reports.9. Research billing issues.10. Research misapplied payments.11. Recognize, document and alert the supervisor of trends in customer calls.12. Recommend process improvements.13. Other duties as assigned. Show less