Lead a team of HR professionals in delivering comprehensive HR services, including payroll, benefits administration, payment operations, and personnel administrations.Developed and implemented enhanced and improved processes and procedures to optimize HR service delivery and ensure compliance with regulatory requirements.Spearheaded the implementation of a new HRIS system, resulting in increased efficiency and accuracy in data management.Collaborated with cross-functional teams to design and implement employee self-service tools, improving accessibility and empowering employees.Provided leadership and guidance to HR Shared Services team members, fostering a culture of accountability, continuous improvement, and excellence.

Managing IR unit supporting the Group on all IR related matters. Review investigation reports prior due inquiry process. Provide relevant advices/guidance on disciplinary/IR issues to the stakeholders.Maintain good industrial relatioship with In-house and National unions. Collective Agreement negotiation. Managing grievances.Secretariat to the various level of Disciplinary Committees/Appeal Committee. Presenting all disciplinary cases to the Committee for deliberation and decision.Managing conciliation process at the IR dept and representing employer at Industrial Court hearing. working closely with external lawyers strategizing case submission at court.

Support several corporate services departments in providing manpower and resourcing solutions ie. searching for, identifying, networking with active and passive job seekers, renowned industry players, for hard-to-hire, evergreen and specific vacancies.Manpower Planning: forecast and plan ahead the manpower needs for the business to ensure the readiness of the human resources in meeting the business demands.Talent Development: drive talent review process and review with HODs and direct reports to create individual development and succession plans to improve the human capabilities.Annual Performance/Salary Review: assist in the annual staff performance appraisal exercise including working with Heads on the proposal for increment, bonus and promotion.Employee Relations: handle & coordinate HR related issues such as on-boarding, benefits, employment terms compliance, disciplinary issues and exit procedures.

Develop and maintain professional relationship with recruitment agencies and head hunting firms, universities and colleges and background screening providers.Collaborate with HR Business Partners to participate in public, universities and colleges career fairs/events. Manage AmBank Group Automation of Talent Acquisition project. Working with HR Business Partners across the group during the implementation of the recruitment requisition automation project. Develop standard recruitment tracking activities report for group usage.Manage AmBank Group total e-Recruitment Solution project. Review existing processes and streamlining all forms across the group. Working closely with job portal vendor and all HR Administrators across AmBank Group in managing single applicant database platform.

(Manpower Management) Lead a group of recruiters/resourcing team in delivering end-to-end recruitment services for the group. Monitor and evaluate section’s performance and ensure that vacancies are filled in the most effective and efficient manner within TAT. Ensure all compliance and regulatory guidelines are met and that internal recruiting policy and practices are executedBuild diverse sourcing strategies with a strong focus on direct sourcing and leveraging proactive recruitment channels. Identify and evaluate the overall recruitment needs from business partners. Establish manpower strategies for the bank in providing strategic solutions for business partners.(Manpower Planning) Managed and supervised Manpower Planning section. Monitor and evaluate section’s effectiveness and efficiencies as well as ensuring the qualities of operations and services are within the agreed and approved SLAs.Monitor and evaluate the effectiveness of the SAP system from time to time. Provide recommendations on any enhancement required and collaborate with IT department and vendors. Ensure staff information are updated in the system with minimal errors.Provides analysis of manpower and productivity indicators to support internal and external customers. Working together with the business partners in planning, forecasting and monitoring of manning requirements based on various needs and priorities within the bank.Track, monitor and analyze monthly/annual HR reports on selected productivity indicators ie. recruitment growth, attrition rate, resource capability needs and variances of the approved headcount. Involved in the annual manpower budgeting process to establish the manpower demands for the Bank in consultation with the business partners. Responsible on updates for the current state of group’s organization structure.

(Training & Development)Assisting Training Manager to develop effective training programs as to suit and support other departmental needs. Evaluate effectiveness of training and development programs and utilise relevant evaluation data to revise or recommend changes in instructional objectives and methods. Organising and conducting induction-training sessions for new executives. (Recruitment)Working together with the team members in managing total recruitment activities. Liaise with the hiring department over the selection process. Conduct interviews with hiring managers. Drafting and placing advertisements in the newspapers/job portals