Mustafa Ozsoy Email & Phone Number

Reporting to Head of HR, over 10 years hands-on experience in performing and managing broad field of HR operations such as recruitment, employee relations, employer branding, payroll, entire employee lifecycle as well as compensation and benefits (C&B) in telecommunication company having 1200 employeesIn-depth knowledge of local Labor and Employment Law, and Social Security LegislationCritical Thinking / Strategic Human Resource Planning / Human Resources Management / Organisational Design / Talent Management / Social Security Legislation / Outsourcing / HR Analytics / Talent Pool / Disciplinary Processes / Project Management / Team Management / Employee Engagement / Retention / Mentoring and Coaching / HR Information Systems (HRIS) / ERP / Leadership / Teamwork / Problem Solving / HR Policies / Onboarding / HR Consulting / Labor Relations / Data Analysis / Basic SQLCreated talent pipeline through in-house recruitment process management software

İstanbul, Türkiye

Generated over $10m income from medical tourism in 2 years, with his team of few peopleOn site business development activities in Europe, USA, Middle East and African countriesContract management with the foreign insurance and intermediary companiesParticipating in domestic and international conferences and fairsGovernmental incentives on foreign market entriesManagement of the whole processes for international patientPersonnel management, performance management, workforce planning

Achieved Joint Commission International (JCI) Accreditation and Reaccreditation of the A class hospital having 500+ staffAchieved ISO 9001:2000 and 2008 Quality Management System certifications of the hospitalImplemented corporate governance practices for organizational developmentDocumentation administrationEstablishing and following of key performance indicatorsConducting internal auditsAssessment of customer complaints and satisfactionFMEA, risk management, analysis of processes and incident reporting for quality improvement activitiesPerformance management, succession planning, training and development

Started to work in Hisar Hospital yet at the construction phase to support establishment process and witnessed entire foundation of the companyInstalled PACS (Picture Archiving and Communication System) / RIS (Radiology Information System) and provided HIS (Hospital Information Systems) integration

B.S.B.A., Management Engineering

M.S., Management Information Systems, General

Sciences