Explaining to the all customers about overbook situation one by one especially who heard it for the first time, Find a way out for the overbook flights, Negotiate with passengers who face with overbooks flights and offer the alternative solutions, Changing the all passengers reservation of the overbook flights to the next flight or to another destination which customer requested, Prepare the amount of compensation documents, Accepting excess luggage of the customers who affect from overbook flights, Managing the Passengers stress

Doing the international flight check in process for Turkish Airlines, Printing Boarding pass and accept luggage of the Customers, Giving information about the gate number, Booking and Changing the seat number and special foods of the customer, Warning the customer about the dangerous goods which they take bythemselves to aircraft