Deepen the relationship with my clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars. Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch.

Create a luxurious experience for all clients by asking relevant questions to correctly establish needs and preferences before presenting products Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities Maintain an awareness of Rolex, Boutique and personal sales targets and performance, working towards all commercial objectives and goals set Complete any necessary administration, adhering to set procedures and policies as appropriate Assist with regular stock level checks Establish and maintain sufficient knowledge of current merchandising guidelines as well as the ability to maintain set standards at all times

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Ermenegildo Zegna history and heritage in accordance with the Ermenegildo Zegna selling ceremony;Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;Contribute to upholding the visual display of all products in accordance with Ermenegildo Zegna visual standards;Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;Adhere to Ermenegildo Zegna Image standards and guidelines;Follow all company policies and procedures

Customer Service & Selling• Provide every customer with a luxury customer service experience in line with the company’s expectations• Consistently strive to overachieve in set ATV, UPT and other set targets as per the needs of the store and business• Maintain a store average of 85% in Mystery Shopper reports and constantly strive to achieve higher results through the use of the Mystery Shopper training tools or other training provided by the company• Use product knowledge in different categories to maximise and drive sales• Respond to and follow up sales enquiries using appropriate methods and tools while building clientele• Engage, develop and maintain key relationships with the core luxury consumerOperations• Maintain stock awareness in all categories in order to maximise selling potential• Ensure VM presentation standards meet company requirements and reflect the brand• Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand• Assist in the planning and delivery of store event• Carry out additional duties and to take on extra responsibilities as and when requiredPeople / Brand Focus• Develop personal skills through actively participating in the store’s learning environment• Adhere to all Company Polices and Standards of Procedure• Demonstrates and understands the Burberry values and behaviours

• Control the work of all departments of the store • Sales analyzing, placing orders, stock control • Commercial merchandising • Recruitment, training and development of the store team • Resolution of customers complains • Control over the level of stock loss • Work with organizations-contractors to respond on store needs (cleaning, water, office tools etc)