Mustafa Chittalwala Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Auckland, New Zealand

• Monitor and manage the daily operations of the IT Operations department to ensure the availability, security and functionality of critical systems, data backups and communications.
• Work with the information security team to implement and manage security to improve the organization's overall cybersecurity.
• Create and manage the annual IT budget, purchase IT equipment and services, and manage compliance.
• Manage vendor relationships, contracts, and service level agreements while performing vendor risk assessments to reduce risk issues.
• Identify and manage operational risks to ensure continuity and operation of IT.
• Manage multiple IT projects, coordinate with internal and external resources, manage schedules and budgets, and provide regular updates to stakeholders.

Auckland, New Zealand

• Provide level 2/3 support to IAG users and teams by monitoring Windows server systems, infrastructure and applications.
• Use Azure servers hosted on Office 365 Exchange Online to ensure seamless performance.
• Manage work environment processes, tools and data to meet SLAs.
• Manage Office 365 tenants, troubleshoot configuration issues, OneDrive and cloud backup.
• Provide third-party products to support projects and solve critical problems.
• Solve complex Azure AD and GAL sync issues using PowerShell and scripting solutions.

Auckland, New Zealand

• Manage and monitor different systems to achieve high productivity, monitor LAN, WAN and voice.
• Provide Tier 2 and Tier 3 support (often remotely) to 550+ employees and supervise a team of employees.
• Deploy Azure IaaS VM and manage Office 365 tenants, SharePoint and OneDrive
• Manage Active Directory, Azure AD, group policies, and manage hardware configuration.

Auckland, New Zealand

• Assisting senior management in daily operations for servers, installation, migration and deployment
• Provide network and server support to ensure LAN/WAN security and connectivity.
• Manage hardware and software solutions to ensure optimal network performance.
• Collaborate with vendors, manage the website and perform backups.

Auckland, New Zealand

- Offered daily remote support to 150+ retail stores across Australia and New Zealand.- Updated incident management tools and maintained a shared knowledge base.- Executed projects like Windows OS upgrades for 180 stores, ensuring seamless transitions.- Troubleshot PC, server, and POS equipment issues, liaising with relevant resources.- Managed store.

Auckland, New Zealand

- Managed IT systems' development, maintenance, and expansion, ensuring optimal performance.- Provided comprehensive support to end users, maintaining the integrity of IT systems infrastructure.- Contributed to Super City projects, supporting the council's strategic initiatives.- Collaborated within a versatile team, offering prompt support for diverse IT.

Auckland, New Zealand

- Provided comprehensive Help Desk and desktop support for 80+ staff and 400+ students. Designed and managed networks, configuring switches, routers, and Cisco Meraki access points.- Administered NTEC Consortium's networks in multiple locations, overseeing Windows 2003/2008 Servers, Active Directory, DNS, DHCP, and Firewall/Proxy ISA/TMG Servers.- Led LAN.

Graduate Diploma, Information Technology

During my time at the Auckland Institute of Studies, I pursued a rigorous graduate diploma program in information technology. This.

Bachelor Of Commerce, Business/Commerce, General

My academic journey at the University of Mumbai revolved around a comprehensive Bachelor of Commerce program with a specialization in.