Mustafa Ayman Email & Phone Number

6Th Of October, Al Jizah, Egypt

• Operating in every section in the Reverse Ops from top to bottom.• Owner for the construction of multiple SOPs for the Revese Operations including ( RTV & Returns Receiving Process ) while creating them in arabic as well for ease of understanding.• Owner of the DDS ( Daily Direction Setting ) that overviews every operation done in the reverse logistics department to make sure all steps are done accordingly and matching with the system updates while pointing out the major obstacles and creating an action plan. • Automating multiple processes to ease access and get faster results.• Responsible for Liability decisions regarding non-sellable returns received for future vendor compensations.

6Th Of October, Al Jizah, Egypt

• Working in 3 sections in the After Sales department ( RTO - RTV - CIR ) that concern with the returns from the customers & back to their vendors• Analysis of the return reason to point out the issues with the vendor manufacturing flaws by Email to further enhance the quality in order to meet customer's expectations.

Qesm El Maadi, Cairo, Egypt

• Handling customer's inquiries and complains• Ensuring customer's delight and satisfaction.• Providing the customers with accurate information and best solutions.