Mustafa El-Sayed Email & Phone Number

Salmiya - Kuwait

• Managing IT operations, for infrastructure (Microsoft & Virtualization environment). • Vendor Management: Handle all services support agreements renewal process with principle vendors. • STC DC Transformation, Licenses Contracts renewal and Optimization, budget requirements.• Ensure closure for all Vulnerabilities raised by Cybersecurity team, PCI DSS and ISO 27001: 2013 certification support.• Planning, implementing and evaluating emerging technologies for operations support.• Build team spirit and role modeling, with high levels of quality and commitment. • Monitors direct report employee job performance and provides coaching and counseling and perform full supervision of operation staff. • Analyzes the feasibility of system requirements and develops system specifications.• Setup and managed technology transfer of business solutions.• Engagement with the running projects and Micro-Management of day-to-day operations.

Kuwait

• Manage support services agreements renewal negotiation and completion.• Maintain senior executive relationships with key decision maker within the customers’ management hierarchy, and demonstrated aptitude for meeting the company targets, improving customer satisfaction, and building strategic relationships.• Handle all services’ contract renewal process with principle vendors. • Assists client strategy and IT assessment projects related to IT architecture, process, and design ensuring effective alignment of IT investment with business requirements.

Kuwait

• Manage support services agreements renewal negotiation and completion• Develop and maintain excellent relationship with the existing clients and team members• Leading and delivering the support services agreements on time and within budget and scope.• Leveraged ITS talent to deliver quality support services in line with established ITS Standards.

Bahrain

• Managing IT operations department, covering areas of application support, Database, and Infrastructure with the objective of providing optimal 24/7 service support.• Ensuring compliance with audit / regulation policies and procedures.• Providing overall guidance to IT support personnel responsible for technology-related objectives of the bank.• Identification of development plans to maximize employee performance. • Form team objectives to be aligned with the ITS goal and customer objectives, Build team spirit and role modeling, showing highest levels of quality and commitment, Monitors direct report employee job performance and provide coaching and counseling.• Fairly assessing and appraising team members on quarterly basis.

Bahrain And Qatar

• Managed an annual revenue contribution and a delivery team span of control, which supports this revenue. The contribution consists of 32 personnel among support, Project/Program Managers, Solutions Architects, and Implementation Specialists across the ITS Gulf Region.• Fairly assessing and appraising team members on quarterly basis.• Handle all services support agreements renewal process with principle vendors.• Lead a team of Customer support professionals and being responsible for the overall customer service function in the assigned sector (Banking, Education, Oil & Gas and Enterprise). Assist in developing and implementing the support services department strategy in line with the organization goals, vision and objectives.

Kuwait

• Managed all services related to Support agreements, IT Infrastructure for assigned accounts.• Contribute in the development of industry specific infrastructure solutions for Banking and Telecommunications sectors.• Follow-up on all running service projects and service requests to assure closure within time & budget.• Develop and provide Superiors with data and information needed to ensure client satisfaction -sourced by reviewing client accounts and identifying potential problems to get ahead of issues.• Manage and coordinate resolution of all pending service tickets within assigned accounts.

Kuwait

•In charge of operating and managing all IT operations for ZAIN Iraq (MTC Atheer).• Managing the Data Center, Billing (TABS) Apps, Roaming, Rating, Provisioning and Revenue Assurance, Applications, Databases and Infrastructure. • Providing first line support for infrastructure and application inclusive of database.• Managing daily operations to ensure that Managed Service team operates according to the business procedures. • Ensures operations processes and work instructions are developing and implemented.• Monitors direct report employee job performance and provides coaching, and counseling. • Prepare routine progress reports. • Responsible for Project Administration.

Kuwait

• System performance monitoring and tuning. • H/W installation and troubleshooting on variety of Servers and Storage's.• Management, administration, and support of all IT services and resources (H/W & S/W).• Work actively with Groups/Teams to organize and implement effective standard procedures for management.• Pre-sales Activities (seminars- customer’s meetings – Technical proposals preparations) and Project Management: Played a key role as a project leader in successfully managing a solution for Infrastructure Banking at Kuwait Finance House (KFH) and Industrial Bank of Kuwait (IBK) in facilitating the deliverables like the design, configuration, implementation and testing of the Servers.

Saudi Arabia , Riyadh

• Installation, configuration, and administration for SCO-Unix and Tru64/alpha Servers.• Data Center Administrator.• Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.• Worked collaboratively and effectively as a project team leader, participated with other team members to promote a team environment.