• Developed innovative retail products and enhanced existing ones• Worked with the Bank’s strategic partners (Card schemes, Telco, FI's, F&B's, Retail etc.) to ensure mutual benefits for the launch of new products or retail innovations• Conducted market studies and advised management on the most suitable/optimal outcomes to pursue• Drafted and enhanced internal policies and procedures for the retail arm of the Bank• Developed training manuals/material and administered training… Show more • Developed innovative retail products and enhanced existing ones• Worked with the Bank’s strategic partners (Card schemes, Telco, FI's, F&B's, Retail etc.) to ensure mutual benefits for the launch of new products or retail innovations• Conducted market studies and advised management on the most suitable/optimal outcomes to pursue• Drafted and enhanced internal policies and procedures for the retail arm of the Bank• Developed training manuals/material and administered training sessions for the branch and retail employees• Managed full fledge projects and ensured their delivery is within scope, on-time and within budget• Tested new internal and external solutions and products before GoLive to ensure a successful launch Show less

• Cross sold bank products and services• Handled all types of branch operations (deposits, withdrawals, transfers etc.)• Maintained and developed customer relations