• 18 years experience in after sales and customer service areas such as product support & quality, warranty management, workshop management, technical training and documentation, diagnostic devices, customer complaints handling, after sales team management, key account management, • Customer focused and result oriented executive with strong leadership skills that supplemented by ability to positively influence others• Proactive approach for solving problems that maintain the internal… Show more • 18 years experience in after sales and customer service areas such as product support & quality, warranty management, workshop management, technical training and documentation, diagnostic devices, customer complaints handling, after sales team management, key account management, • Customer focused and result oriented executive with strong leadership skills that supplemented by ability to positively influence others• Proactive approach for solving problems that maintain the internal and final customers satisfaction • Experienced in cross-functional coordination within an international organization that requires tying all functions into projects and customer requirements as required, as a result achieving high levels of customer satisfaction• Fiscal responsibilities with internal cost center budgets and with funds reserved for customer goodwill and product recalls. Show less

Otoyol was Iveco's joint venture in Turkey and included in Koc Group. Still in liquidation period since Sept 2008.I worked there as Product Behaviour Engineer until 2007 and then continued as Technical Service Manager till the liquidation start.

Third engineerKeeping the shift on engine room during the navigation, to follow up main &aux. engines maintenances.