• Developed and implemented current CVM Strategy of Bakcell followed by Revenue success• Managed successful implementation of multi-million "SAS CVM Platform" project • Grew revenue contribution by 15%+ and profitability of CVM activities• Contribute to main company KPIs by leading 3 teams: - Targeted Marketing: Customer Lifecycle Management via Onboarding & Growth stages. 15%+ revenue growth. - Retention & Analytics: Customer Behavior & Product Performance analysis, CLM Retention stage management incl. analytical models development. 20%+ improved Churn Rate. - "Ulduzum" Loyalty Program: Longest lasting top program in Azerbaijan with continuous growth trend, 350+ partners management (inc. international partners) and 10s of campaigns with big players from different industries.Also managing: - Sales via In & Outbound Telesales channels (improved revenue) - 4G Sim penetration and Mobile Number Portability projects via Outsourced Outbound channels (double digit % improvement in revenue and retention rate)

• Developed and implemented Churn Management Strategy for Bakcell• Significant improvement in Churn Rate and Retained Revenue from Churn by managing CLM Retention stage activities• Prepared the 1st "very detailed" Churn Analysis for Bakcell• Successfully implemented the 1st Churn Prediction project in Bakcell

• Successfully launched the 1st Predictive Analytics project in TeliaSonera Eurasia together with 2 other team members• Managed sales over In and Outbound Telesales channels with >7X Annual revenue improvement.• Pre- and post-launch performance analysis of all mass and targeted products• Competition and customer behavior analytics on main KPIs

Pricing in "New Corporate Sales strategy" implemented based on the proposal after my customer behavior analysis and investigation of existing products portfolio, where I also came up with new pricing proposals

• Member of the 1st CVM team in local telco market• Analyzing customer behavior to reveal underlying patterns and trends to come up with new products• Investigating existing products’ performance and translating insights into specific improvement suggestions• Launched new products and made changes in existing ones

• Analyzing and reporting on Market trends and Corporate clients’ behavior• Developing general CRM concept and execution of the corporate CRM• Member of the 2 Co-Brand projects teams

• Analyzing and reporting on Market trends and customer behavior• Events organization (lotteries, “open door” days, branch opening, etc.)• Promo material ordering• Press-releases• Member of the 1st Rebranding and 1st Annual Report teams

• Preparation of questionnaires• Data Validation