Mustafa Kamal Email and Phone Number

Analyze customer requirements and expectations regarding hospital automation systems.Review proposals and tender documentation before submission, identifying functional gaps.Assess customer processes to pinpoint inefficiencies and recommend improvements.Identify process gaps and propose suitable solutions.Conduct Customer Induction workshops to introduce system functionalities.Provide consultancy and advice to customers on how adopting system solutions can enhance their existing processes.Develop solutions to customer problems by mapping existing product features, minimizing the need for custom development.Produce comprehensive documentation, including business requirements, solution designs, and validation scripts.Collaborate with customers to ensure accurate and timely data collection as per the project schedule.Configure customer sites to align with their specific requirements.Lead workshops and system demonstrations, focusing on modules like Patient Admission Discharge (PAD) and Nursing-related functionalities.Train IT staff, physicians, nurses, pharmacists, call center agents, receptionists, medical secretaries, and billing personnel on the system's functionalities.Develop and document user guides and prepare training materials.Enhance and test key modules such as Call Center, Reception, Nursing, Ordering, and other related areas to meet industry standards and customer expectations, including PAD, CPOE (Computerized Physician Order Entry), EMAR (Electronic Medication Administration Record), Inventory, Purchasing, and Billing.Provide on-site and remote support to hospital users, addressing system issues and assisting with system implementations.

Manage and monitor all installed systems and infrastructure to ensure optimal performance.Install, configure, test, and maintain operating systems, application software, and system management tools.Proactively ensure high availability and reliability of systems and infrastructure.Monitor and assess application performance, identify potential bottlenecks, and collaborate with developers to implement effective solutions.Implement and maintain security protocols, backup procedures, and redundancy strategies.Develop and maintain custom scripts to enhance system efficiency and reduce manual intervention.Contribute to the design and development of information and operational support systems.Provide second- and third-level technical support to resolve complex issues.Collaborate with vendors and other IT personnel to troubleshoot and resolve system problems.Guide staff and clients through system setup and issue resolution, both in-person and remotely.Prioritize and manage multiple open cases simultaneously to ensure timely resolution.Administer user accounts through Active Directory.Manage IP allocations using DHCP servers.Control user privileges and access rights via Group Policy.Oversee user account management through Exchange Server.

Manage and monitor all installed systems and infrastructure to ensure seamless operation.Install, configure, test, and maintain operating systems, application software, and system management tools.Proactively maintain the highest levels of system and infrastructure availability.Monitor and evaluate application performance to identify bottlenecks, collaborate with developers to implement effective solutions.Develop and maintain robust security, backup, and redundancy strategies.Write and manage custom scripts to improve system efficiency and minimize manual intervention.Participate in the design and development of information and operational support systems.Provide second and third-level support for complex technical issues.Coordinate with vendors and IT personnel to resolve system-related problems.Guide staff or clients through step-by-step processes, either in person or via phone, to assist with system setup or issue resolution.Prioritize and manage multiple open cases simultaneously, ensuring timely and effective resolution.