1- Build and lead the Digital team to continue the planning, development, and implementation of an updated Group technology roadmap, including timely decommissioning of our legacy systems and the creation and transition to a sustainable architecture, based on best practice.2- Own the planning and prioritizing of resources across the Technology team to ensure an effective balance between our tech transformation, our Business-as-usual project delivery and ongoing maintenance and support of our platforms and services3- Work collaboratively with the whole staff (stakeholders and partners), where relevant, at all levels across the organization, to ensure that our digital and technology services are customer-led, cost-effective, scalable, easy to use and meet current and future needs.4- Ensure timely and managed transitions away from legacy platforms, before they become an impediment to progress5- Further develop our capability, processes, and team structures in managing change, agile software development and rapid deployment, cyber security, data management and service management.6- Ensure that a clear vision and delivery plan for our technology and digital services transformation is communicated to all staff and that ongoing delivery is transparent and well-communicated across the group and that all dependencies and risk are well managed.7- Make sure that all the employees understand that the automation will help him to give more and to focus on the important work which will help the company to be bigger and advance.8- Develop, resource, maintain and deliver a backlog of development request to support funded projects, transformation, continuous improvement, and maintenance of our systems9- Plan and communicate the technical release plan, ensuring Program teams and partners are advised and contribute10- Ensure that key business owners and users are actively involved in the design development and testing of solutions

1- Managing a major "Customer Experience Management" automation projects & Solutions2- Solution design and managing projects such as Motive Mobile Customer Care Agent-less Solution, Proactive Customer Care Solution3- Gather & analyze the business requirements and assess the technical impact on the supporting platforms4- Study the technical feasibility and the implementation's prerequisites of the business requirements5- Propose a technical solution to fulfil the business requirements taking in consideration the solution quality, solution complexity, market & service factors and implementation time6- Prepare the E2E implementation plan by coordinating with all implementation teams (Development, Deployment, Testing)7- Manage the "User Acceptance Testing" stage for the implemented solution with the end user and arrange to rectify the bugs or defects on spot8- Arrange for the production deployment after getting the overall result of the UAT signed off by the end use9- Exposure to Agile‑Scrum method to implement change requests and enhancements10- Manage the Smoke Test on deployed solution in production environment to make sure that the system is behaving as expected

1- Follow up and audit the internal activity reporting & acceptance rate on weekly basis. Combine the activity tracking on monthly basis2- Coordinates with the Project Managers and Project Coordinators for various PMO related activities3- Define business reporting strategy generate new reporting and development requirementsBudget monitoring with analysis of the cost benefits of the project.4- Research and assist in developing strategies for the project’s implementation and work on improvement millstones5- Collect internal problem reports, track them and deliver solutions, through local quality reviews, and management reviews6- Ensure project requirements are achieved in a prompt fashion and within budget guidelines7- Respond to daily RFQs and reply to RFPs sent by customers taking into consideration all technical and financial (cost, transport, duties, insurance, risks

1- Full support for managed service CS and Core project for Jawwal PalestineDelivery, Operations and Maintenance on Ericsson platforms (CCN, SDP, AIR, CRS, MINSAT, AF, VS and EMM)2- Software and Hardware Installation for new Charging Control Nodes3- Install and Upgrade Charging System Network Management Toolkit “CS‑NMT"4- Geographical redundancy project for SDPs, AIRs, VS “Active / Non-Active5- SDP Charging System Rating Management 5.2 Ericsson6- Change Management functionalities, Work Order (WO) and MOP (Method of procedure) planning & preparation, scheduling and execution7- Network performance analysis, especially network outage and tracking their failures causes and propose improvement recommendations8- Weekly PM report preparation and submission to the customer9- Incident report generation for critical cases with possible recommendations and root cause analysis

1- Delivery, Operations and Maintenance for ZAIN IRAQ mobile operator2- IN Specialist Support for Zain Iraq Managed Service ‑ operations and delivery projects3- Provided support to Operation, Maintenance and Administration of MTC Atheer Iraq– Nokia IN J4 and J5 Platforms and Nokia E‑Refill4- Managed O&M for EIN, Nokia IN and C@O system5- Developed and maintains IN statistics and reports application6- Developed and maintains IN tickets transfer application on C@O7- Billing & CDR Data follow up and coordination8- Reporting ‑ KPI, SLA and performance reporting for network availability9- Create new Offers for Zain Iraq with new tariff and rating group10- Worked at HTML 5, CSS, JS, PHP, JQuery, PhoneGap11- Preventive maintenance planning, scheduling, execution, verification and post audits.

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