Mustafa Nadeem Email and Phone Number
Mustafa Nadeem work email
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Mustafa Nadeem personal email
Experienced professional with a decade of diverse expertise in international customer support, quality assurance, functional training, process documentation, information management and data analysis. Demonstrated success in leading projects as per business requirements.Leveraging the extensive knowledge of insourcing and outsourcing setup to drive operational excellence. Proficient in implementing best practices, optimizing workflows and fostering customer centric environment to achieve organizational objectives.
Joblogic Service Management Software
View- Website:
- joblogic.com
- Employees:
- 444
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Ai Product LeadJoblogic Service Management SoftwareLahore, Pk
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Saas Support QaJoblogic Service Management Software Apr 2023 - PresentLahore, Punjab, PakistanResponsible to ensure the quality of support services provided to our B2B SaaS clients. Thorough evaluation and analysis of customer support interactions, utilizing the diverse metrics and feedback mechanisms in alignment with business requirements and key customer success factors. Identifying opportunities for optimizing the processes and taking proactive measures to improve the overall customer experience.
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Bpo Services QaSystems Limited Jan 2022 - Mar 2023Lahore, Punjab, PakistanUpholding a standard of excellence across all international projects within the BPO division, while managing a diverse team of 15 executives responsible for monitoring, coaching, and training a team of 150 support representatives. Collaborating with clients and internal stakeholders to facilitate the onboarding of new services and align requirements for existing ones. -
Cs Operations LeadTelenor Sep 2013 - Jun 2021Lahore, Punjab, PakistanLeading the 24/7 operations team, delivering functional support for digital services across Telenor's European and Asian business units. Ensuring the targets for response time, first contact resolution and customer satisfaction. Forecasting the volume and planning resource schedule. Producing actionable insights for the product managers. Documenting standard operating procedures and aligning quality assurance, training and reporting teams accordingly.
Mustafa Nadeem Skills
Mustafa Nadeem Education Details
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Cgpa 3.48/4.00 -
1St Division
Frequently Asked Questions about Mustafa Nadeem
What company does Mustafa Nadeem work for?
Mustafa Nadeem works for Joblogic Service Management Software
What is Mustafa Nadeem's role at the current company?
Mustafa Nadeem's current role is AI Product Lead.
What is Mustafa Nadeem's email address?
Mustafa Nadeem's email address is mu****@****nor.com
What schools did Mustafa Nadeem attend?
Mustafa Nadeem attended University Of Central Punjab, University Of The Punjab.
What skills is Mustafa Nadeem known for?
Mustafa Nadeem has skills like Leadership, Comparative Analysis, Root Cause Analysis, Reporting And Analysis, User Experience, Trend Analysis, Forecasting, Train The Trainer, Vendor Management, Quality Assurance, Valuation And Pricing, Global Client Management.
Who are Mustafa Nadeem's colleagues?
Mustafa Nadeem's colleagues are Thịnh Nguyễn Trường, Cuong Nguyen, Thanh Pham, Humayun Farooqi, Muhammad Amir, Abdul Mughni, Kathy Phan.
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Mustafa Nadeem
Ase @Conequate | Microsoft Power Platform Developer | Power Apps | Power Automate | SharepointLahore -
Mustafa Nadeem
Karāchi -
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1spglobal.com
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