Mustafa Rashad C.E.T, P.M.P Email & Phone Number

Toronto, Ontario, Canada

Manage multi major projects

Toronto, Ontario, Canada

Responsible for driving Trane Intelligent Services strategy through developing long-term customer relationships and maximizing customer retention with building owners. Manage BAS projects with the Intelligent Service ASM and direct sales team in developing system solutions.

Toronto, Canada Area

The main function of this position is to provide technical support and, troubleshooting to Honeywell customers. For Example, downloading programs, troubleshooting software and hardware problems. I work closely with installation electricians and project managers. I interface with consultants, contractors and owners as Honeywell's representative. The customers have various products installed that fall into the – HVAC, Automation Controls, Life Safety, Fire, and Security systems category as well… Show more The main function of this position is to provide technical support and, troubleshooting to Honeywell customers. For Example, downloading programs, troubleshooting software and hardware problems. I work closely with installation electricians and project managers. I interface with consultants, contractors and owners as Honeywell's representative. The customers have various products installed that fall into the – HVAC, Automation Controls, Life Safety, Fire, and Security systems category as well as their associated computer systems. Technical support for sales team and managing install jobs are part of this job Show less

the Telecommunication Support duties include monitoring systems, provide timely response to quires, alarms, and working with vendors. this role also creates and maintains documentation of call flows, procedures, and all communication line details, updates master database records for new hires. Also, response to daily task assignments processed though service desk into telecom queue.Responsibilities:Administer and respond to inquiries:- PBX s7800, s3800, and 3Gs1- Call Management… Show more the Telecommunication Support duties include monitoring systems, provide timely response to quires, alarms, and working with vendors. this role also creates and maintains documentation of call flows, procedures, and all communication line details, updates master database records for new hires. Also, response to daily task assignments processed though service desk into telecom queue.Responsibilities:Administer and respond to inquiries:- PBX s7800, s3800, and 3Gs1- Call Management system (CMS)- Verint and Dictaphone call recording- work force management system (TCS)- Call detail reporting (MDR)Provide timely response to queries, ARQs and Help deskother duties as requested by IT management Show less