DEVOTED leader, team builder, innovative and problem solver who is targets and deadline focused, with an ability to work under pressure, while facing and converting challenges into opportunities.EQUIPPED with two decades of experience in pay TV industry, working across EGY, KSA, and Cyprus for multinational companies serving the MENA region.SPECIALIZED in customer life-cycle management, customer lifetime value, customer marketing, product development, campaigns management, churn prediction, performance analysis, as well as operation optimization and digital transformation with ultimate focus on business and revenue growth.ADEPT AT setting business plans, building budgets, forecasting returns, developing initiatives with roadmap to achieve goals.PROFICIENT at leading, guiding, engaging, and motivating large teams comprised of 200 contact center agents or a small team of senior managers, closely and remotely, to ensure attainment of set targets.EXPERTISE in steering projects with internal and external partners, setting targets and deadlines, evaluating project progress and performance, as well as briefings to executive management and wider audience.