Mustafa Y Email and Phone Number

Roles and responsibilities:Providing end user support to all customers which included installation of new desktops, setting up of LANInstallation and support of UNIX O/s and solving at various customer locations as per the logged calls.Imparting corporate training to the client's internal IT team.Was responsible for installation, support and maintenance of hardware and software for Reuters.

IT Infrastructure Reporting to: Country Leader, InfrastructureRoles and responsibilities:Responsible for management of organization's IT Infrastructure that consists of approx 150 servers and 6500+ workstations across locations pan IndiaCross-vendor management for IT infrastructure operations and support that includes:Helpdesk operations (CMS): For L1 & L2 support for desktops and laptops with a team of 60 engineers, 6 project leaders and 2 L3 & L4 Technical support (Genpact): For supporting O/s and AD related issues comprising a team of 4 engineers and 1 Project manager Datacenter Operations (IBM): for 24/7 datacenter operations management with a team of 5 engineers and 1 datacenter manager Unicenter rollout of IT asset management - Have handled implementation of CA Unicenter Asset Management and Unicenter Software Delivery for the entire IT infrastructure.Safe Boot roll out on 6000+ Desktops and 300+ Laptops, pan India for hard disk data encryption as per the mandate from GE Corporate GST (Global Security team).Asset Bar-coding roll outMocha software rollout for accessing mainframe application.PROGRAMS AND TRAININGS UNDERGONE AT GE

TECHNOLOGY AREAS Windows 2K server environment deploymentsArchServe Backup SolutionsCA UniCenter IT Asset Management PlatformSafeBoot Mobile Data Encryption deploymentTECHNO-COMMERCIAL AREAS Complete licensing structure for Microsoft, Oracle, IBM, CA, Trend Micro, etc. range of hardware and software productsGood hold on hardware/ software and technical professional services contracts, SLA, Vendors identification and relationship management