*Manages and leads a team of employees.*Communicates company goals, safety practices, and deadlines to the team.*Motivates team members and assesses performance. *Provides help to management, including hiring and training, and keeps management updated on team performance.*Maintains the team's level of quality

Shift Supervisorelvesapp.com, Online Worldwide2017 – Present Ensuring top quality chats and provides support to staff. Conducts real-time chat monitoring and coaching in order to enhance servicequality and increase productivity and department performance. Ensures positive working relationships and effective communication, andensures associates are equipped with information critical to the success oftheir roles.   Builds and develops an effective, high performance team. Guarantees that assigned business unit addresses incoming customerrequests to the highest professional standards and to the satisfaction of thecustomer and the Company. Works to maintain excellent service levels, monitor performance and ensurethat business unit performance meets established expectations. Coach associates to achieve performance and service standards. This mayinclude reviewing errors, side-by-side monitoring, monthly meetings,observing calls, and other coaching duties.*Senior Elf (Senior Chat Agent) elvesapp.com, Online Worldwide2016 – 2017 Answer incoming chat and respond to customer’s requests. Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Process orders, forms, and application. Follow up customer requests where necessary. Other duties as assigned.

Selling memberships

Selling Medical supplies to seniors in the USA