Mustafa Cagri Koc

Mustafa Cagri Koc Email and Phone Number

Head of Global Customer Experience and Customer Care @ MediaMarktSaturn
Ingolstadt, BY, DE
Mustafa Cagri Koc's Location
Ingolstadt, Bavaria, Germany, Germany
About Mustafa Cagri Koc

15 years of experience in several global companies with some local and global responsibilities too

Mustafa Cagri Koc's Current Company Details
MediaMarktSaturn

Mediamarktsaturn

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Head of Global Customer Experience and Customer Care
Ingolstadt, BY, DE
Website:
mediamarktsaturn.com
Employees:
12550
Mustafa Cagri Koc Work Experience Details
  • Mediamarktsaturn
    Head Of Global Customer Experience And Customer Care
    Mediamarktsaturn
    Ingolstadt, By, De
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  • Mediamarktsaturn
    Head Of Global Customer Experience & Customer Care
    Mediamarktsaturn Aug 2023 - Present
    Ingolstadt, Bavaria, Germany
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  • Mediamarktsaturn
    Head Of Global Customer Care
    Mediamarktsaturn Oct 2022 - Aug 2023
    Ingolstadt, Bavaria, Germany
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  • Mediamarktsaturn
    Global Lead Of Contact Center Vendor Management
    Mediamarktsaturn Jun 2021 - Oct 2022
    View
  • Mediamarkt Turkey
    Head Of Customer Experience & Care Center
    Mediamarkt Turkey Sep 2021 - Oct 2022
    İstanbul, Türkiye
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  • Mediamarkt Turkey
    Customer Experience & Care Department Manager
    Mediamarkt Turkey Jun 2019 - Sep 2021
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  • Mediamarkt Turkey
    Customer Experience & Care Manager
    Mediamarkt Turkey Nov 2017 - Jun 2019
    Istanbul, Turkey
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  • Media Markt Hellas
    Contact Center Management Consultant
    Media Markt Hellas Nov 2018 - Nov 2019
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  • Teleperformance Turkey
    Quality And Training Manager
    Teleperformance Turkey Mar 2016 - Nov 2017
    İstanbul, Türkiye
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  • Teleperformance Turkey
    Sales Coach
    Teleperformance Turkey Apr 2015 - Mar 2016
    İstanbul, Türkiye
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  • Hsbc
    Global Premier Team Supervisor
    Hsbc Nov 2011 - Dec 2012
    İstanbul, Türkiye
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  • Hsbc
    Workforce Management Analyst
    Hsbc Jul 2010 - Nov 2011
    İstanbul, Türkiye
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  • Hsbc
    Customer Service Representative
    Hsbc Jun 2008 - Jul 2010
    İstanbul, Türkiye
    View

Mustafa Cagri Koc Skills

Customer Service Avaya Nice Call Recording Microsoft Office Banking Microsoft Excel Workforce Management Management Risk Management Business Analysis Financial Analysis Project Management Iso 9001

Mustafa Cagri Koc Education Details

Frequently Asked Questions about Mustafa Cagri Koc

What company does Mustafa Cagri Koc work for?

Mustafa Cagri Koc works for Mediamarktsaturn

What is Mustafa Cagri Koc's role at the current company?

Mustafa Cagri Koc's current role is Head of Global Customer Experience and Customer Care.

What schools did Mustafa Cagri Koc attend?

Mustafa Cagri Koc attended Yıldız Teknik Üniversitesi.

What skills is Mustafa Cagri Koc known for?

Mustafa Cagri Koc has skills like Customer Service, Avaya, Nice Call Recording, Microsoft Office, Banking, Microsoft Excel, Workforce Management, Management, Risk Management, Business Analysis, Financial Analysis, Project Management.

Who are Mustafa Cagri Koc's colleagues?

Mustafa Cagri Koc's colleagues are Burak Güçlüer, Sven Foy, Kai Grasmück, Guy Schepers, Franklin Pecher, Mirko Jedziny, Rogério Alves.

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