Information Technology Support Engineer
Cloud Domain:• Monitor AWS alert for the cloud server performance and resource utilization hosted on AWS• Microsoft Azure Administration- - Hands on Experience on managing and configuring Azure AD connect. - Migrated on premises Active Directory to Microsoft tenant, Creating and Assigning the Entra ID Roles as per the users Designation.- Create, Users, Administrative units, Groups and providing the required permission to the users. Network Domain-- Cisco Meraki Management through Dashboard - Monitor Analyze link bandwidth graph through and troubleshoot issues related to it, Troubleshoot/ monitor internet drops issues, Analyze/Troubleshoot the status of the port connectivity. Performing the first line and if it does not resolve the issue then coordinating with ISP to get the link issues resolved. - Cable deployment, end to end punching, end to end numbering, IO port installation, Switch/Routers/Firewall mounting, Rack dressing.- Mounting BIOMAX Face recognition device and sync with the Desktop smart office suite.- Perform various tasks like Alert Configuration, Devices Addition/Removal in Icinga. - Troubleshoot and resolve network issues: LAN and Wifi issues. Servers Domain-- Perform server replacement tasks from old server 2012 R2 to 2016. Replaced old On Premises server and configured new one for the store.- Download latest patches/upgrades on WSUS server from Microsoft catalogue server and test on dummy environment- Daily server health checkup and functionality check of Data center
