Cloud Domain:• Monitor AWS alert for the cloud server performance and resource utilization hosted on AWS• Microsoft Azure Administration- - Hands on Experience on managing and configuring Azure AD connect. - Migrated on premises Active Directory to Microsoft tenant, Creating and Assigning the Entra ID Roles as per the users Designation.- Create, Users, Administrative units, Groups and providing the required permission to the users. Network Domain-- Cisco Meraki Management through Dashboard - Monitor Analyze link bandwidth graph through and troubleshoot issues related to it, Troubleshoot/ monitor internet drops issues, Analyze/Troubleshoot the status of the port connectivity. Performing the first line and if it does not resolve the issue then coordinating with ISP to get the link issues resolved. - Cable deployment, end to end punching, end to end numbering, IO port installation, Switch/Routers/Firewall mounting, Rack dressing.- Mounting BIOMAX Face recognition device and sync with the Desktop smart office suite.- Perform various tasks like Alert Configuration, Devices Addition/Removal in Icinga. - Troubleshoot and resolve network issues: LAN and Wifi issues. Servers Domain-- Perform server replacement tasks from old server 2012 R2 to 2016. Replaced old On Premises server and configured new one for the store.- Download latest patches/upgrades on WSUS server from Microsoft catalogue server and test on dummy environment- Daily server health checkup and functionality check of Data center

Worked as a Global Service Desk Engineer Job Responsibilities1) Cisco Meraki Dashboard - Hardware Set Up of Access Point ( MR - 56), Troubleshoot resolve WIFI issues.2) Microsoft Active Directory Management - Create / Delete / Modification of User Accounts & Providing the File Server Permissions as per the requirement.3) Hands on experience on Ticketing Tool like BMC Remedy Etc.

Worked as a Technical Support EngineerJob Responsibilities 1) Desk Site Support : Assembling Desktop, Resolve Operating System issues (Windows 7, 8, 8.1,10), Data Backup, Faulty Part Replacement within a stipulated time period2) Email & Call Support - Providing technical assistance to the Pan India Customers via call and Email3) Remote Support, Trouble Shoot and solve the issues of Laptop Desktop all in one remotely.4) Escalation Management - Take Escalations of issues and to de-escalate effectively via on Call or Email.