•Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity.•Train branch employees on the company applications to ensure smooth work operations.•Provide proper support for branch employees on the company’s ERP to ensure smooth work flow.•Setup internet connection and apply company polices on IT Devices as department policy.•Ensure Internet landline and 4G are operating well to ensure business continuity with no delays•Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently.•Provide proper support for Switches & Routers to ensure smooth work for IT devices.Security & Firewalls:•Troubleshoot firewall and updates its policies to ensure its continuity and secure company data.•Ensure the accurate and right performance of Operating Systems (OS) & firewall programs to secure company data.Devices Support•Creates new users on IT devices at the branch as per company policy.•Install all needed programs on IT Devices at the branch to ensure smooth work operations.•Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth workflow.•Replace Ink Cartridge for different printers & ensure it's working effectively.Backups•Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully.•Transfer to the backup internet connection in case of any problems in the landline to ensure smooth workflow.Help Desk•Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs•Respond to branch employee’s IT issues and try to solve it in order to ensure customer satisfaction.•Review and delete users’ accounts for resigned/stopped employees at his branch as per company security policy.

• Ensure quality of functionalities being delivered• Customer requirements analysis and documentation• Guiding development team• Data migration and implementation in Odoo• Coordinate with customer and timely delivery of the project• Execute the agreed solutions (configuration and development)• Follow up the project and communicate about its status and the ongoing processes• Analyze client’s needs and business processes in order to map them properly with Odoo.• Accompany customers in the full delivery cycle from programming configuration to go-live.• Coach clients on how to use Odoo efficiently through individual session.Optionally, deliver Odoo functional training sessions on online to train end-users or employees.

• Regular monitoring of MOSA network which comprises of secure ip routing, switching, wireless and voip infrastructure. the network comprises of HQ and 9+ remote offices connected via MPLS network.• Worked on creating AD users, groups, group policies and then applying them on respective OU and carrying out patching activities for windows server and firewall ( fortigate 1000D).• Troubleshooting user issues with the system and network as well as local IT issues and purchasing applications after an understanding based on users need.• Administration and troubleshooting of core & access switches, voice gateways, wireless access points and installation of new devices (switches, servers, ip phones).• Resolving issues related to MOSA network which some times include coordinating with principal vendors.• Attending meetings with vendors to identify need of new Hardwares for the present IT infrastructure.

• Responsible for managing windows server running postal applications like IRIS, International Postal System and PO Box online.• Worked on creating AD users, groups, group policies and then applying them on respective OU and carrying out patching activities for windows server.• Troubleshooting user issues with the system and network as well as local IT issues and purchasing applications after an understanding based on users need.• Configuring user machines at counters to work properly with the token Kiosk at ministry HQ and creating File-server and assigning respective users with their appropriate rights.• Installation of server, postal applications as well as configuring them to work together to serve their purpose appropriately. • Identifying issues with upgrading multiple applications and systems together in advance and thus keeping margin of error as low as possible resulting in low production impact.• Attending meetings with vendors to identify need of new Hardwares for the present IT infrastructure.

•support, install, repair, order, upgrade of hardware printers, &software•implement appropriate security measures•strive to keep the IT work space on a high level•create and maintain target group oriented documentation•execute Cables management•support users for our Client•administrate Office networking•configure users and groups within the Active Directory•support / consult on permission issues•support purchase process on IT related hard, software- and services•support software license management•Analyze and isolate issues•Monitor networks to ensure security and availability to specific users•Evaluate and modify system's performance•Identify user needs•Support HRMS Payroll System And IRS For medical care services•Low current Engineer•Assign configuration of authentication and authorization of directory services•Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers•Administer servers, desktop computers, printers, routers, switches, phones,and security updates and patches•Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency, planning and executing the selection, installation, configuration, and testing of equipment, defining network policies and procedures•Maintains network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems, and escalating problems to vendor•Secures network by developing network access, monitoring, control, and evaluation, maintaining documentation•Prepares users by designing and conducting training programs, providing references and support•Upgrades network by conferring with vendors, developing, testing, evaluating, and installing enhancements•Meets financial requirements by submitting information for budgets, monitoring expenses•Protects organization's value by keeping information confidential

-Deliver service and support to end-users using and operating automated call distribution phone software. -Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

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