- Serve as a dedicated support resource for VIP and Diamond customers, ensuring their unique needs and problems are addressed promptly.- Continuously exceed set service level agreements by consistently providing high-quality support.- Act as a subject matter expert, providing guidance and training to junior team members.- Received multiple recognition from customers and Management for exceptional service and problem-solving skills.

- Provided excellent quality service standards, ensuring high levels of customer satisfaction.- Handled technical Inquiries and troubleshooting for a diverse range of clients.- Effectively resolved issues in a timely manner and maintained a high first call resolution rate.