Associate Director Of Operations
Current
Apr 2021 - Present
AeroLeads people directory · profile
Mustafa Ali Nur Pmp®, Ssgb®, Copc® Email & Phone Number
Customer Experience | Operations Management | Project Management
at
Contact Center Company
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience | Operations Management | Project Management
Location
Riyadh, Saudi Arabia
Who is Mustafa Ali Nur Pmp®, Ssgb®, Copc®? Overview
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Quick answer
Mustafa Ali Nur Pmp®, Ssgb®, Copc® is listed as Customer Experience | Operations Management | Project Management at Contact Center Company, based in Riyadh, Saudi Arabia. AeroLeads shows a matched LinkedIn profile for Mustafa Ali Nur Pmp®, Ssgb®, Copc®.
Mustafa Ali Nur Pmp®, Ssgb®, Copc® previously worked as Associate Director Of Operations at Contact Center Company and Project Manager at Corennex. Mustafa Ali Nur Pmp®, Ssgb®, Copc® holds Bachelor'S Degree, Computer And Information Technology, B from Sikkim Manipal University, Gangtok.
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Email format at Contact Center Company
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Contact Center Company
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Profile bio
About Mustafa Ali Nur Pmp®, Ssgb®, Copc®
I'm a management professional with 11+ years of total work experience. Desired to achieve the strategy of my company and build the credibility & strength reputation of me & my company with stakeholders. Always keen for continuous improvement in professional certificates
Current workplace
Mustafa Ali Nur Pmp®, Ssgb®, Copc®'s current company
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7 roles
Mustafa Ali Nur Pmp®, Ssgb®, Copc® work experience
A career timeline built from the work history available for this profile.
Project Manager
Corennex
- Leading the planning and implementation of Manufacturing Fiber Accessories project.- Facilitating the definition of project scope, schedules, equipment and deliverables.- Ensure that safety guidelines are met and potential risks are eliminated.- Constantly monitor and report on progress of the project to all stakeholder.- Define resource requirements & plan hiring process- Excellent Communication Skills & Critical Thinking
Feb 2020 - Apr 2021
Operations Manager - Stc Fixed Broadband Rrc (Remote Resolution Center)
- Globally unique project with End to End (Access, Core, ISP) customer complaint correlation & technical support enhancing Customer experience via an Inbound/Outbound Contact Center for 2.0m+ Fixed Broadband subscribers within FTTx, VDSL and ADSL Technologies.- Over 100+ staffs distributed across multi-supplier as sourcing model.- Collaboration with supporting teams (HR, WFMs & Quality) to ease all risks which affects the operations. - Support customization of STC technology tools and OSS/BSS platforms to improve Customer experience.- Advance skills on Reporting and presentation Tools.
Oct 2017 - Jan 2020
Network Filtration Manager - Stc Fixed Broadband Rrc (Remote Resolution Center)
- End to End Network alarms correlations (FTTx, VDSL and ADSL Technologies) with faults trends and take required action accordingly.- Acting as Technical SPOC to STC Field Operation with all xNOC teams and other inter-related teams. - Coordinate with all xNOCs team regarding any major Network Outages and strictly following-up till issue is resolved.- Monitoring team performance and improving their capability and skills to meet Business needs.- PLAN & ACTIONS to meet the required KPIs and SLAs.- Monthly Analysis of Customer complaint Trends, Broadband Fault Rates, High Repeat causes/Nodes, Service impact co-relation analysis due to Network Access/Core/ISP layers.
Apr 2016 - Sep 2017
Network Filtration Supervisor
- End to End Network alarms surveillance (FTTx, VDSL and ADSL Technologies) via different NW tools as ( SaudiNet, OPNET, AMS, NMS, Infovista ) - Following up with all xNOCs team regarding any major Network Outages, troubleshooting with technician if needed. - Train the team with any upgrades or new implemented tools within the scope of work.- Monthly Analysis of Customer complaint Trends, Broadband Fault Rates, High Repeat causes/Nodes, Service impact co-relation analysis due to Network Access/Core/ISP layer
Sep 2014 - Mar 2016
Fttx Noc Engineer - Stc Enterprise Noc
- Surveillance FTTx Network Alarms on hourly basis.- Troubleshooting via vendor Tools (AMS, NMS U2000, Alepo and Cisco with Client's IT Team to resolve any non-physical issues.- Following up with VIP's TTs till the confirmation of customer.- Report/Escalate any repeated VIP outages to concern NOC Team to ensure service stability.- Monthly report for repeated Sites/Nodes and escalated to concern teams.
Jul 2012 - Aug 2014
Ftth Field Supervisor - Stc Centeral Provincy Subscribers
- Monitor and validate Technicians work on Field and ensure it meets agreed WI. - Assigning Loads to Technicians.- Attendance report of Technicians.- Follow up Technician pending cases with support Teams.- Direct interaction and solve any misunderstanding or concern of customers and get his satisfactions,
May 2011 - Jun 2012
2 education records
Mustafa Ali Nur Pmp®, Ssgb®, Copc® education
Bachelor'S Degree, Computer And Information Technology, B
Sikkim Manipal University, Gangtok
System, Networking, And Lan/Wan Management, B
FAQ
Frequently asked questions about Mustafa Ali Nur Pmp®, Ssgb®, Copc®
Quick answers generated from the profile data available on this page.
What company does Mustafa Ali Nur Pmp®, Ssgb®, Copc® work for?
Mustafa Ali Nur Pmp®, Ssgb®, Copc® works for Contact Center Company.
What is Mustafa Ali Nur Pmp®, Ssgb®, Copc®'s role at Contact Center Company?
Mustafa Ali Nur Pmp®, Ssgb®, Copc® is listed as Customer Experience | Operations Management | Project Management at Contact Center Company.
Where is Mustafa Ali Nur Pmp®, Ssgb®, Copc® based?
Mustafa Ali Nur Pmp®, Ssgb®, Copc® is based in Riyadh, Saudi Arabia while working with Contact Center Company.
What companies has Mustafa Ali Nur Pmp®, Ssgb®, Copc® worked for?
Mustafa Ali Nur Pmp®, Ssgb®, Copc® has worked for Contact Center Company, Corennex, Huawei Technologies, Abana Enterprises Group Co., and Premier Technology Co.Ltd (Pt).
How can I contact Mustafa Ali Nur Pmp®, Ssgb®, Copc®?
You can use AeroLeads to view verified contact signals for Mustafa Ali Nur Pmp®, Ssgb®, Copc® at Contact Center Company, including work email, phone, and LinkedIn data when available.
What schools did Mustafa Ali Nur Pmp®, Ssgb®, Copc® attend?
Mustafa Ali Nur Pmp®, Ssgb®, Copc® holds Bachelor'S Degree, Computer And Information Technology, B from Sikkim Manipal University, Gangtok.
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