✚ We Are ↳WAIT is a marketing agency dedicated to assisting you with leveraging AI and Automation within your business, brand, or start-up so that you can maximize growth and potential within your existing and future products or services. ✚ In Need ↳As we shift from an era of information communication technology to one of AI and Automation technology, businesses and brands must leverage AI solutions to scale. With increasing AI saturation, adopting AI to remain competitive in the coming years will become imperative. ✚ To Transition ↳WAIT will assist you with closing the gap by leveraging such solutions, allowing you to concentrate on achieving your strategic and operational objectives and increasing your profit margins while lowering your overhead costs, thus driving your KPIs forward.Services:→Ai Chat→Copywriting→SEO Copywriting→Automation

Embarking on the exhilarating challenge of fortifying the Social Media Presence and Sub-Digital Marketing channels in a Traditional Media Landscape was a journey I eagerly anticipated. • Led the development and execution of a comprehensive social media strategy, through targeted campaigns, content creation and influencer partnerships resulting in a 36% increase in social media followers and a 46% boost in engagement.• Moderated user-generated content to ensure it was brand-friendly, leading to an increase in positive sentiment and brand loyalty• Employed a data-driven approach to analyze key metrics and insights, drawing actionable conclusions to further strengthen organic customer engagement• Conducted continuous industry research to stay up to date with best practices and adapted strategies to capitalize on emerging trends, increasing visibility by 25%• Implemented marketing automation systems that boosted the efficiency of campaigns by 25% while improving response times.

While at Sudatel Telecom Group, I was tasked with retaining and increasing loyalty in a fiercely competitive market like Sudan, with four Telecom operators. This role, though demanding, was enriching as it allowed me to influence customer satisfaction directly, showcasing my resilience and adaptability in the face of such challenges.• Retained and increased customer churn and loyalty in a competitive market consisting of four telecom operators in the country.• Managed the end-to-end delivery of a critical product launch (mobile money services), coordinating with sales, marketing, and product teams, resulting in a 33% user acquirement within the first 6 months post-launch.• Developed and executed a comprehensive user engagement strategy that improved Net Promoter Score (NPS) by 13 points through targeted mobile user success initiatives.• Facilitated a series of workshops and training sessions that enhanced cross-departmental collaboration, resulting in a 15% faster go-to-market time for new telecom product features.

• Orchestrated the rollout of the electronic voucher system, transitioning dealers from scratch cards to electronic credits, leveraging production and printing costs and delivery time to reach the consumer.• Expanded the dealer distribution base by 12% and boosted electronic voucher sales by 38%.• Designed and implemented a customer feedback loop mechanism, resulting in a 30% increase in customer satisfaction ratings and a 17% decrease in churn rate.

• Analyzed other Free zone service offerings and developed strategies to counteract their efforts, resulting in a 30% increase in market share and a 5% increase in customer retention• Collaborated with cross-functional teams to implement a new CRM system, resulting in a 60% increase in efficiency and a 35% increase in customer data accuracy.• Led and motivated a team of 5 sales representatives to exceed sales targets by 25% quarterly.

• Research, gather, and analyse by selecting, segmenting, and targeting markets to Identify Potential within the industry of strategic value to TECOM and develop a Sales Strategy and plan for the Team to achieve the outset sales targets. • Assess and provide interactive feedback on the feasibility and viability of the client's proposed operation using pre-defined business planning methodologies and tools while screening potential clients' Business plans.• Analyzed other Free zone service offerings and developed strategies to counteract their efforts, resulting in a 30% increase in market share and a 5% increase in customer retention.• Collaborated with cross-functional teams to implement a new CRM system, resulting in a 60% increase in efficiency and a 35% increase in customer data accuracy.• Led and motivated a team of 5 sales representatives to exceed sales targets by 25% quarterly.

• Facilitated cross-departmental collaboration to ensure the on-time delivery of complex client requests, achieving a 97% on-time completion rate.• Developed and executed a targeted upsell strategy that boosted revenue by 18% quarter-over-quarter through personalized client engagement. • Orchestrated a client retention strategy that reduced churn by 25% year-over-year through personalized engagement plans and proactive issue resolution, significantly enhancing customer loyalty.

• Producing MIS reports related to Requests and Complaints by Business Partners that will help Higher Management within Dubai Internet City in streamlining processes for future development of Services.• Part of a task force working on a matrix to determine the empowerment level and process of support through the call centre agents.• Worked with the CRM team on the process mapping of sales inquiries, and complaints of IT and Facility Management services through the call centre.

• As a whole, gained a good knowledge of the banking system in the UAE. Not only through complaint resolutions, but the strategy of product sales and Marketing, that helped me in Advertising, promoting& selling all bank products (accounts, credit cards, loans & investments) to new and existing customers as well as strengthening their relationship with the bank.• Prevent losses related to cardholder fraud risks. Establish fraud control systems to prevent detect and investigate all kinds of fraudulent activities.• Manage the authorization service support handling to attain pre-established service goals & productivity standards. Through Engaging with Visa, MasterCard International, merchants, and acquirers in daily card transactions and Investigate fraud cases to detect cardholder collusion and recommend necessary actions to remedy the situation.