Mustafa Bhatti Email & Phone Number

Richmond, Tx, Us

Boston, Ma, Us

Vienna, Virginia, Us

Playing a pivotal role in driving the successful implementation of Clarest Health's organization-wide Strategic Initiative plan. This entails crafting comprehensive project overviews and prioritization schedules for each initiative, ensuring alignment with our corporate objectives and fostering efficiency in execution.

Us

Led a dynamic pharmacy team to successfully commission and secure compliance for a cutting-edge 30,000 sq ft retail/mail order pharmacy, with an impressive capacity to handle 8,000 scripts per shift. My responsibilities encompassed overseeing end-to-end project management, from design to automation equipment integration, ensuring safety and operational efficiency. By optimizing workflow and design, we achieved operational readiness three months ahead of schedule. My strategic workforce planning skills helped build a high-performing team of 30, while implementing an innovative scheduling system resulted in a 30% reduction in cost per employee. Collaborating with senior executives, I co-led projects that slashed unit fulfillment costs by 40% and reduced outbound parcel costs by 20%, showcasing my expertise in robotics, strategy, and continuous improvement. This role truly tested my skills in business, product development, site management, project management, leadership, and team management, ultimately driving excellence and cost savings in our operations.

Us

Orchestrated a comprehensive transformation by developing a Go-To-Market (GTM) strategy that involved relocating a small retail pharmacy from Dallas to Houston and expanding it into a 30,000 sq ft facility, equipped to process an impressive 8,000 scripts daily. My responsibilities extended to conducting extensive surveys and evaluations across various facility scenarios in Texas, specifically for a 30,000 sq ft mail order pharmacy fulfillment center. Collaboration was key as I engaged with engineering, e-commerce DTC business units (Keeps, Cove, Picnic, Evens), and data analysis teams to meticulously define crucial product requirements, ensuring seamless pharmacy operations and successful integration of automation equipment. This role required a blend of strategic thinking, cross-functional teamwork, and an aptitude for project management, underlining my proficiency in strategy development, business acumen, and product development.

Houston, Texas, Us

Played a pivotal part in enhancing pharmacy operations by successfully integrating the Central Prescription Drug Processing (G-Class) Pharmacy workflow. This strategic move led to an impressive 80% increase in capacity and a notable improvement in the accuracy of the prescription filling process. My skills in data analysis came to the fore as I meticulously examined customer retention behaviors and closely monitored key performance metrics, ultimately contributing to improved patient health outcomes and a significant reduction in gaps in care. My commitment to exceptional customer service manifested in a remarkable 20% increase in customer retention after just one quarter, underscoring my ability to engage and retain patients effectively while leveraging my analytical and process improvement skills.

Excelled in a multifaceted position that included formulating a playbook for DMEPOS accreditation with CMS, achieving DME provider site status within an impressive six-month timeframe. Additionally, I demonstrated my commitment to regulatory compliance and safety by creating Standard Operating Procedures (SOPs) for pharmacy compounding that met the rigorous standards of both the State Board of Pharmacy and USP 795 guidelines. Leveraging my technical acumen, I successfully scoped and launched an enterprise-integrated package tracking system within the PioneerRx pharmacy software, leading to a remarkable 70% reduction in manual labor. My role extended to educating local physician offices on the benefits of utilizing customized compounded BHRT medications for patients, resulting in a substantial 35% increase in prescription volume and an enhancement in overall patient care. This position showcased my proficiency in regulatory compliance, process optimization, technical implementation, and effective stakeholder education.

In this multifaceted role, I played a significant role in establishing a new pharmacy, collaborating closely with management to identify and seize new growth opportunities. My responsibilities included the development of comprehensive pharmacy manuals and Standard Operating Procedures (SOPs) for compounding operations, ensuring strict compliance with all Federal and State regulatory requirements. I also led a crucial system migration project, transitioning our Pharmacy Software from RX30 to PrimeRx, aligning with the pharmacy's expanding needs and management's objectives, while safeguarding the complete transfer of essential records and master compound formulas. My marketing skills were put to use in crafting materials targeted at both physicians and the general public, highlighting our pharmacy's tailored compounding services. Additionally, I provided relief pharmacist services while upholding strict quality standards set by the owners and Pharmacist in Charge. My hands-on involvement extended to processing prescriptions, conducting Drug Utilization Reviews (DURs), and offering counseling to patients with complex chronic diseases such as End Stage Renal Disease (ESRD) and Acquired Immunodeficiency Syndrome (AIDS). Efficient management of the medication delivery program, ensuring timely deliveries while optimizing delivery costs, was another crucial aspect of my role. This position showcased my skills in business development, regulatory compliance, system management, marketing, and patient care.

In this role, I served as a pivotal force in the success of an independent community pharmacy in the Greater Houston area. My primary responsibilities included the development and implementation of a playbook to optimize the pharmacy's operations, catering to both the local community and Assisted Living Facilities (ALF). Through strategic planning and execution, I spearheaded a Go-To-Market (GTM) strategy specifically tailored for ALFs, which resulted in a remarkable 30% increase in prescription volume. This achievement was made possible by introducing innovative solutions like unit/multi-dose packs, Medication Administration Record (MAR) Sheets, and medication reconciliation services tailored to ALF patients.Additionally, I devised and executed a GTM strategy focused on a cost-plus drug savings program targeted at local physician offices. This initiative not only drove a significant 40% increase in prescription volume but also delivered substantial savings of up to 75% to patients on their prescription costs. My role extended to mentoring pharmacy interns as a Preceptor, imparting valuable insights into pharmacy operations best practices and patient care. This position highlighted my skills in strategic planning, business development, healthcare cost optimization, and education, all of which contributed to the pharmacy's profitability and impact on the community it served.

Deerfield, Il, Us

● Strengthened pharmacy operations at high volume Walgreens stores in Greater Houston area as a floater pharmacist. ● Steered pharmacy workflow and managed pharmacy technicians to competently service patrons using InterCom Plus Pharmacy Management software. ● Encouraged a positive environment for pharmacy personnel to create welcoming experience for patients.

• Performed responsibilities of registered pharmacist in an independent retail setting.• Implemented checks and balances to ensure operational integrity of the pharmacy.

• Successfully performed duties and responsibilities of a pharmacist in different stores in Houston and surrounding areas.• Developed effective personal and professional relationship with pharmacy staff and patrons.

● Drafted and incorporated SOPs for Long Term Assisted Care (LTAC) operations.● Championed pharmacy management software enhancement to improve pharmacy workflow and billing practice realizing $100,000 year over year gains. ● Redesigned pharmacy layout and workflow to accommodate 25% increase in capacity required for growing pharmacy operations.

● Facilitated team to fulfill prescription orders in a high volume pharmacy from start to finish complying with pharmacy P&P, applicable federal and state laws to ensure patient safety and privacy.● Counseled and educated patients on disease states and drug therapy, monitored for adherence to therapy and employed techniques to minimize non-compliance.

Melrose Park, Il, Us

• Spearheaded the project to implement supply chain and demand planning software solution.• Shortlisted and selected the most suitable system to address materials management and demand planning issues facing the company.• Managed company wide adoption of the software involving marketing & sales and materials management departments.• Developed annual sales forecasts along with material requirements and tracked them on monthly basis.• Identified a market niche of $2MM aligned with company's current business goals.• Responsible from conception to vendor selection and developing sales channels.

Melrose Park, Il, Us

• Collaborated closely with finance, marketing, and sales to enhance reporting on business, channel and market performance by developing annual sales forecasts, and providing insights to help drive company decision making and exceeding performance goals.• Integrated material management and demand planning platform across the organization resulting in savings of $500K in inventory holding costs annually• Implemented market and sales forecasting techniques and software which improved the forecasting procedures and methods increasing forecasting accuracy by 2%.• Developed business marketing plans for international markets

• Designed research on Best Practices of Software Industry in Pakistan in the areas of Project Management, Human Resource and Total Quality Management.• Wrote an Academic Case Study for MBA class on project management in an engineering company in Pakistan also wrote a case highlighting human resource practices in an IT Development company in Pakistan.

Developed and Implemented Management Control (MCS) and Information Systems (MIS).Developed financial and operations models integrating the companies financial and operational performance.

Mba, Marketing, Finance & Operations

Bachelor'S Degree, Pharmaceutical Sciences