Mustafa Emir Erdem Email and Phone Number

• Deliver tailored engagements (i.e. workshops or 1:1 with customers) that help them to maximize the value derived from Refinitiv solutions• Develop and execute the customer success strategy within Key and Strategic accounts to drive revenue retention.• Monitor customer health, adoption metrics, renewals, and execution of customer success plans• Delivering highly engaging customized product demos based on user workflow and their requirements• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy• Proactively engage and build deep relationships with key customer stakeholders to inform engagement strategy and create "Refinitiv advocates"• Participate in industry events alongside the team to foster networking, brand presence, and stay up to date on industry trends• Contribute to overall vision and strategy of the Customer Success Management Group• Develop innovative ways of engaging and adding value to customers’ businesses through Refinitiv products and services.

• FX and Interest Rate Sale• Pricing of the investment and hedging products ( Vanilla/Exotic Option, DCD, Currency Swap, Interest Rate Swap etc.)• Pricing spots, forwards, bonds, vanilla options on complete range of currencies• Providing financial solutions to commercial and corporate clients regarding their risk exposure• Developing and maintaining client calls and visits• Delivering market information and giving insight to clients• Training of branches and different departments on the derivative products• Responsible for daily, weekly, monthly reporting

• Small Medium Size Enterprises Banking Product development, campaign setting & tracking,• Small Medium Size Enterprises Banking Products pricing, targeting and approvals,• Target setting, tracking & reporting of the branches and the regional management offices for their performance on the Small Medium Size Enterprise Banking products, • Regular visits to regional management offices, branches and to their customers.

• Sales and reporting of sales activities,• Follow-up of daily banking transactions,• Customer relations management• Portfolio management,• Acquiring new customers.