Mustafa Mohamednour Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Analyze and organize raw data.
• Build data systems and pipelines.
• Evaluate business needs and objectives
• Interpret trends and patterns.
• Conduct complex data analysis and report on results.
• Prepare data for prescriptive and predictive modeling

Sudan

Day-to-day functional support for user support and enhancements.Creating UDF, UDT, and UDO as per requirements.Database configuration, setup, gathering master data, preparation of master data templates, and uploading data using DTW tool and import functionality.Conducting user training and support activities.Workflow testing as per management.

Sudan

• Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
• Assisted customers with more difficult technical issues requiring a greater level of personalized care andgreater length.
• Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable timehad been spent on a single ticket.
• Communicate clearly with customers to assess and satisfy their needs and meet or exceed… Show more Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
• Communicate clearly with customers to assess and satisfy their needs and meet or exceed theirexpectations.
• Provide accurate, valid, and complete information as per the procedures, policies, and guidelines usingthe right methods/tools.

Sudan

Installing, Configuring, and Troubleshooting, Windows, and Mac Thorough knowledge of Hardware Support, Desktop, and laptop.configuring Switches, Wireless Access Points (WAPs) - Telecom and cabling systems, management of MultiFunctional Printer Support - IP phone support - Scanners.Installation & troubleshooting of Local and Network printers Thorough.

Master Degree, Information Technology

Education record