I am an Area Operations Manager at Schindler Group, a leading provider of elevators, escalators, and moving walks. I have over 8 years of experience in operations management, quality improvement, and business development in the engineering and logistics domains.My core competencies include P&L management, customer relationship management, project management, process optimization, and team leadership. I am also a certified Six Sigma Green Belt, with a data-driven approach to problem-solving and decision-making. I have successfully executed orders of portfolio $3.5 Mn in FY22, with business efficiency of 157%, and created additional sales revenue of $95 K for additional scope of work in execution phase of projects, at a margin of 78%, in FY21 & 22.My mission is to deliver operational excellence and customer satisfaction, by leading, mentoring, and coaching a 15-member team of engineers and technicians, and ensuring quality and safety standards are met. I am also the SPOC for key account management and end customers, with a focus on repeat orders, referrals, and customer life cycle management. I have achieved a quality parameter of FSU at 98%, by following the principle - “Do it Right First Time, Everytime”.Previously, I was a Program Lead for Schindler Quality Champions Program, where I was the catalyst for change management and cultural transformation. I ensured 102% completion of the program, and achieved 28% reduction in Cost of Poor Quality, savings of $0.4Mn for year 2019. I was also a master trainer for JQC workshop, and Project Management training, and reviewed and aligned 23 key business processes to current business requirements, by engaging the stakeholders.I am passionate about learning new skills and technologies, and applying them to create value for the customers and the organization. I am always looking for opportunities to improve myself and the processes I work with, and to share my knowledge and experience with others. I believe in teamwork, collaboration, and continuous improvement, as the keys to success in any business.
Listed skills include Six Sigma, Lean Manufacturing, Kaizen, Operational Excellence, and 17 others.
