SALT Champ for Three Months (September, October & November) in a Row🥇🎖️

Welcomed and acknowledged guests, processed guest check ins and outs, and made reservationsVerified guest identities and forms of payment, assisted guests to fill RC, assigned rooms, and issued room keysSet up accurate accounts for each guest, ensured rates match market codes, secured payments, and verified/adjusted billingThanked guests with genuine appreciation, spoke using clear and professional language, and answered telephones using appropriate etiquetteAccommodated guest requests, followed company policies and procedures, and ensured adherence to quality standards

Processed check ins and outs for guests, made reservations, identified room rates, made comments on guests residence, and handled guests problems at fastest time possibleAssisted guests to fill RC, registered RCs on OnQ system, and reviewed comments, traces, and rates before making check out instantly without guests notice any delayReceived payments from guests whether in cash or by visa, changed currency, received and recorded paid cheques on OnQ system, cashed cheques, and closed cash Performed Operator tasks by answering guests calls from maximum three rings, putting guests orders on Synergy system, directing orders to responsible departments, and following up to ensure orders are done within twenty minutes Executed Concierge duties by booking trips for guests and making guests accommodation

Processed check ins and outs for guests, made reservations, identified room rates, made comments on guests residence, and handled guests problems at fastest time possibleAssisted guests to fill RC, registered RCs on OnQ system, and reviewed comments, traces, and rates before making check out instantly without guests notice any delayReceived payments from guests whether in cash or by visa, changed currency, received and recorded paid cheques on OnQ system, cashed cheques, and closed cash Performed Operator tasks by answering guests calls from maximum three rings, putting guests orders on Synergy system, directing orders to responsible departments, and following up to ensure orders are done within twenty minutes Executed Concierge duties by booking trips for guests and making guests accommodation

Greeted customers, presented menu, made suggestions, answered inquiries, took orders, and sent them to kitchen staffPrepared bills for meals and beverages ordered, took cash and made changes, and balanced daily transactionsEnsured service quality in dining room and used sales techniques to retain customers and attract moreApplied health and safety regulations relating to cleanliness and complied with equipment usage guidelinesOrganized work area professionally and did all other tasks as required by supervisor

Prepared, produced, and delivered five star quality food and operational excellence in kitchenOperated and preserved kitchen equipment to ensure permanent effective kitchen operationMotivated apprentices to perform routine and complex kitchen tasks to achieve agreed standardsMaintained clean and efficient kitchen area and ensured maximum food utilizationSought kitchen information and kept check on stock and order for replenishments as and when necessary