Mustafa Saraç Email and Phone Number

Preparation of IT strategic and tactical plans, IT budget management, demand management, IT Services SLA management, vendor management, IT applications management, IT helpdesk, Information Security management and IT audit coordination activities.Sub-Departments:• IT Applications and Management Systems Department• IT Helpdesk Department• Information Security, IT Risk and Compliance Management Department

Systems analysis, business analysis, system design, project management, R & D, product development, business development, testing, user acceptance testing, certification, documentation, second level support, system development, Information Security activities and IT audit coordination activities.Sub-Departments:• Alternative Distribution Channels: Internet Online Banking, Mobile Banking, Call Centre And IVR• Payment Systems: Credit Cards, Debit Cards, Prepaid Cards, POS, ATM, EMV, Transportation• Core Banking: Customers, Deposits, Accounting, Banking Services, Cash Management• Data Warehouse And CRM: MIS, Reporting Systems, Dashboards, Legal Reporting, CRM, Campaign Management, ETL• Loans: Financial Analysis, Allocation, Funds Disbursement, Consumer Loans, Risk Management• Credit Monitoring: Risk Monitoring, Tracking Legal, Law, Collection• Foreign Trade: Export, Import, Foreign Trade, Correspondent, Treasury, Financial Institutions• Payments: Bill Payments, Top-Up, Tax Payments, Social Security Institutions, School Payments, Direct Debit System.• Business Applications And IT Applications: Human Resources, Training, Quality, Regulatory Affairs, Internal Audit, Project Management, Service Management and other IT Management Applications• Test Management: Test Process and Test Applications Management, Test Automation, Load Test• Information Security: IS Management System, IT Risk Management, IT Audit Coordination, Compliance, COBIT, IT Process Management

System development, Systems analysis, business analysis, system design, project management, R & D, product development, business development, testing, user acceptance testing, certification, documentation, second level support, organization structure, process improvement and quality management. Some of the Systems Development, Organization and Quality Management Projects are as below:• Credit Cards And POS Systems Inhouse Project• Credit Card Application Evaluation And Personal Loans Application Evaluation• Contactless Credit Card, KGS Cards, Mifare Cards And Prepaid Cards• SMS Banking Application,• TTS (Text To Speech - Speech Manuscript) Project• ITIL Compliant Service Manager Project• Scoring And Basel II Rating Of The Establishment Of Infrastructure And Preparatory Work• SAP Implementation For Purchasing And Inventory Management• Archive Management System• Business Possesses Reengineering Project• Process Optimization Project• Organizational Transformation Project• ISO 9001 Certification Renovations• Hay Group Job Evaluation And Compensation Management• Product Definition And Standardization• Creation Of Documentation Standards

Coordination of systems development projects, organization and quality management activities. Some of the Systems Development, Organization and Quality Management Projects are as below:• New card products: Visa chip-based credit cards, Visa Electron debit cards• Data warehouse project• Business process management system project• Document archive system project• IBAN implementation• Direct debit credit system• Business processes productivity analysis• Permanent staff analysis project• Preparing job descriptions• Redefining business processes

Coordination of system, application and process design, project management and organization quality management activities. Some of the Systems Development, Organization and Quality Management Projects are as below:• Conversion of the Core Banking Application to Windows.net environment • Credit Cards and Payment System in-house Project• YTL Conversion Project • Suggestion Process and Suggestion System Design• Corrective and Preventive Action Process• IT Demand Management System

I was responsible for developing Alternative Distribution Channels systems and software applications. Some of the main projects that I designed and developed:• Internet Banking Application• Electronic POS Application• Call Center Agent Desktop Application.• Sending Fax Framework• E-Mail Framework• SMS Framework• YKB Online Project• Channel User Management Framework • Salary Management Framework• ATM And Debit Cards Management Systems

Banking software modules that I was responsible for were: Credit Proses, Leasing, Guarantees, Credit Cards, Bills, Checks, Imports, Exports, Foreign Affairs, Fund Management and Credit Risk Monitoring.

Banking software modules that I was responsible for were: Credit Proses, Leasing, Guarantees, Imports, Exports, Foreign Affairs, Credit Risk Monitoring and Task Management module.

I was responsible for development of current account, sales automation, sales information, customer information, sales analysis, media analysis and inventory management modules.

I was responsible for development of customer information, address and label and other customer specific software.