Mostafa Youssef-Phri™ Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Food Central Restaurants Management .LLCChowking Orient Restaurants LLCAlison Nelson Chocolate Bar LLCBloom Catering LLCHandling 23 Chowking Branches, 1 Branch " Chocolate Bar Dubai Mall " Casual Dining "( Casual Dining ,QSR, Catering ) Hospitality Division

Qesm El Agoza, Al Jizah, Egypt

-Manage the recruitment process by creating and administering standard recruitment and hiring practices and procedures necessary to recruit superior staff-Create a recruitment plan and conduct recruitment meetings when needed staff is identified-Screen, interview, recruit, and refer candidates for job openings and maintain the process and policies-Coordinate on-site and off-site recruitment programs including employment fairs and events-Create job advertisements and utilize all available recruitment sources to ensure the recruitment and hiring of superior employees, including internal job postings-Issue offer letter for all new comers according to Abela Egypt grading structure-Maintain, review and edit written job descriptions-Record and maintain all recruitment and hiring activity and generate necessary tracking reports-Assist with the development of Human Resources policies for the company with regard to employee relations-Work closely with management to communicate policies, procedures and programs-Manage and recommend employee relations programs, practices and activities necessary to promote a high level or morale and motivation-Participate in the conduct of investigation when employee complaints are brought forth-Advise managers and supervisors about the steps of the discipline system of the company-Counsel managers on employment issues-Counsel and address employee inquiries and/or concerns-Provide payroll processing backup support and manage the monthly payroll changes and supporting documentation

Qesm El Maadi, Cairo, Egypt

- Assist and lead in reviewing departmental recruitment requests to ensure all employment needs are met- Identifying and developing job profiles- Sourcing high calibers through different channels such as internal job announcement, job ads, recruitment websites, employment fairs and recruitment agencies.- Interviewing candidates evaluate qualifications and assess based on set competencies framework.- Preparing job offers/ letters of appointment as per grading system and proceeds with final negotiation.- Liaising with technical managers in the company over candidate selection/rejection.- Coordinating with the local targeted universities to recruit A+ graduate.- Organizing and conducting a full induction process for all new employees.- Plan, organize and direct manpower planning to cover current and future recruitment needs.- Succession planning- Identifying development plans for high and early potentials- Ensuring 100% implementation of these development plans- Assist and lead in reviewing departmental recruitment requests to ensure all employment needs are met- Identifying and developing job profiles- Organizing and conducting a full induction & Orientation process for all new employees.- Manage all onboarding procedures for the new joiners- Inform new employees on the policy, organizational structure, workplace code, and other relevant information- Participate in termination meetings as appropriate and prepare termination paperwork.- Manage and provide legal advice on any issues related to labor law or employment conditions- Ensure Human Resources matters handled fairly and consistently in line with legal and company requirements.- Responsible for the recruitment process; screening, interviewing, and selection based on the Competency based Review (CBR)

Promoted and transferred to Le Meridien Hotels , Dahab

Hurghada 2, Red Sea Governorate, Egypt

*Recruitment:• Coordinates and compiles relevant recruitment information.• Maintains the recruitment database, including applicant response and any data input.• Ensures that all recruits have full reference checks and that these are following up if necessary.*Total Compensation & Benefits:• Assists with any Compensation and Benefits data compilation*Training and Development:• Coordinates the administration of all training nominations, training completion and attendance, ensuring databases are fully up to date.• Provides support with Associate Orientation, & Induction ‘In the beginning’ training*Associate Relations :• Assists with regular communication of all Associate Benefits on properties.• Assists with the administration of any employment relations issue• Provides a sounding board for associates who may need to discuss personal issues, and maintains confidentiality at all times.• Assists with the organization of any associate events.• Ensures that all leavers complete an exit interview and that details are complied to assist the hotel retention strategy.Human Resources – department focus• Assists with any process administration and the collation of data for relevant reports.• Assists, where necessary, with PeopleSoft HCM data maintenance and tracking.• Provides full administration support for candidate management system (I-GRasp) internet recruitment• Support with the administration of any payroll of HR information though Oracle (or relevant system)Needs to be extremely efficient and professionally skilled in:• Preparing documents using Word, Excel and PowerPoint applications.• Filing and forward tracing a variety of documents, appointments etc..• Updating and distributing relevant information databases as required• Processing incoming mail.• Maintaining office supplies for the HR department.• Taking meeting minutes as requested.• Maintaining, collating and distributing all relevant activity reports.

Hurghada

• Employment application intake• Prepares contracts of employment and authorizations to payroll• Responsible for all necessary procedures concerning new employment: uniform issue records, name tag issue record, first medical examination, etc.• Completes statistics required by the Labor Office, Insurance Office and Police and Health Office• Assists employees with personnel information and interpretation of personnel policies and procedure• Responsible for the social and health insurance procedures• Maintains computer employee data information• Establishes various reports and documents to provide current personnel information, such as Hiring and Termination report, Sick Leave report, Misconduct report, Summer Trainees report • Proceeds employee separation• Responsible for personnel files maintenance and all employee filing on a daily basis• Handles reservation for staff transportation• May carry out any investigations assigned by the Human Resources Manager• May take part in orientation of new employees• Assists Human Resources Manager in preparation and organizing various staff activities • May be assigned by the Human Resources Manager to carry out special projects such as salary and benefits survey• Maintains appropriate standards of conduct, dress, hygiene and appearance according to the hotel standards• Performs other related duties as required and assigned by the Human Resources Manager

Marsa Alam,Red Sea Governorate, Egypt

• Employment application intake• Computer entry and file maintenance• Assists employees with personnel information and interpretation of personnel policies and procedures• Assists with maintenance of confidential personnel files• Assists with maintenance of computer employee data information• Assists with preparation of various reports and documents to provide current personnel information• Prepares contracts of employment • Assists with all necessary procedures concerning new employment: uniform issue records, nametag issue record, first medical examination, etc.• Responsible for personnel files maintenance and all employee filing on a daily basis• Handles reservation for staff transportation• May carry out any investigations assigned by the Human Resources Manager• May take part in orientation of new employees• Assists Human Resources Manager in preparation and organizing various staff activities • Maintains appropriate standards of conduct, dress, hygiene and appearance according to the hotel standards• Performs other related duties as required and assigned by the Human Resources Manager

Cairo , Egypt, Nasr City

• Responsible for the company vacancies posting in the different channels (Facebook, LinkedIn, Bayt and internal posting).• Sourcing, screening CVs; interviewing candidates and handling the initial screening for various posts junior, senior and managerial levels. • Conducts exit interviews for resigning employees • Arranging interviews time and date for our client with the desired candidates.• Responsible for recruitment projects involved in the whole cycle “screening CVs, phone interviews, face to face interviews to the phase of short-listing the accepted candidates • Issuing offer letters for approved candidates and coordinating with other departments the rest of the procedures. • Responsible for governmental documents of employees and their signed contracts, renewals and terminations. • Launching & conducting the Induction & Orientation Day for the newly hired employees, where they receive one day orientation to brief them about the company history, structure, and policies. • Successfully structured and created a database for the applying candidates.• Lead a team of data entry to computerize all the hard CV into soft copies.

Cairo. Maadi

 Support and provide superior service via phones, e-mails as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction. Answer inbound calls and respond to customer requests to ensure customer satisfaction. Provide quality, efficient and non-judgmental telephone customer service to internal and external customers. Maintain the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL. Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target. Update the existing database with changes and the status of each customer prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions. Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot. Maintain the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer. Follow the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality. Perform the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position. Recommend process improvements to facilitate the Customer care work and delight the customers.

Dubai-, Uae

Train, lead and develop department team to maximize sales and reduce stock loss through actively working on the shop floor, • Demonstrating and driving excellent customer service.  Ensure that all sales associates are highly motivated and developed  Deputies for the Store and Assistant Store Manager during periods of absence• Planning of daily staff activities• Delegating staff duties on daily basis and ensuring rotation among duties and tasks• Assisting with staff training• Monitoring staff performance and attendance• Assisting with the cash count and action close of day on system• Taking pride in your store and maintaining it to a high standard• Providing customers with an enjoyable shopping experience• Fully follow operating procedures, and provide customers with complete services and enjoyable shopping experience to maximize sales.

Post-Graduate Diploma In Human Resources Mangement, Human Resources Management/Personnel Administration, General, Gpa ( B+ 3.5 ) 88.8% Very Good

Program Outline: 1. Fundamentals of HR 2. Compensation and Benefits 3. Labor Relation 4. Career Planning Management 5. Employees.

Bachelor'S Degree In Commerce, Business Administration, Good