Mustafa Zoher Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Malacca, Malaysia

1. Spearheaded the implementation of the MyHealth360 mobile application with features including appointment booking, insurance application, and a payment gateway hub.- Strategised with internal key stakeholders including the Nursing, Business Office, Customer Relations, and Marketing teams to market the mobile application to patients via marketing campaigns.-Curated content for the mobile application user guide. Achieved 3500 Android and 2900 iOS mobile application… Show more 1. Spearheaded the implementation of the MyHealth360 mobile application with features including appointment booking, insurance application, and a payment gateway hub.- Strategised with internal key stakeholders including the Nursing, Business Office, Customer Relations, and Marketing teams to market the mobile application to patients via marketing campaigns.-Curated content for the mobile application user guide. Achieved 3500 Android and 2900 iOS mobile application downloads, post-launch.2. Successfully transformed 45% of clinics from walk-in to appointment-based consultation by leveraging on the IT integration of the Hospital Information Management System and the MyHealth360 mobile app. -Led the adoption training of over 200 staff on the appointment-based consultation system including creating an internal user guide for them to refer to. - Created a Power BI dashboard that integrates data from multiple sources, providing insights into opportunities for improvement within the appointment-based consultation system. -Successfully reduced consultation waiting time for appointment-based clinics by 33%.3. Strategized the improvement of the Accident & Emergency department admissions process by guaranteeing that at least 35% of admissions are processed and completed within one hour. - Utilized the Lean Six Sigma methodology in identifying and eliminating waste throughout the admissions process. - Implemented simple software solutions such as scanning tools for manual handwritten tasks. - Set clear KPIs for staff in the Nursing, Business Office, Bed Coordinator, and Ward teams.4. Chaired the Annual Dinner Committee for Pantai Hospital Ayer Keroh and organized the Hospital’s Dinner & Dance 2023 Event, with budget savings of up to 17%. Show less

Melaka, Malacca, Malaysia

1. Assisted the Medical Affairs & Quality Manager in the MSQH accreditation project encompassing 27 departments and stakeholders.- Developed communication strategies amongst multiple departments using Microsoft Teams and SharePoint with the aim of centralizing information pertinent to closing the internal audit gaps.- Successfully achieved a 4-year MSQH accreditation. 2. Enhanced the hospital discharge process by reducing the average discharge waiting time by 50%.- Developed… Show more 1. Assisted the Medical Affairs & Quality Manager in the MSQH accreditation project encompassing 27 departments and stakeholders.- Developed communication strategies amongst multiple departments using Microsoft Teams and SharePoint with the aim of centralizing information pertinent to closing the internal audit gaps.- Successfully achieved a 4-year MSQH accreditation. 2. Enhanced the hospital discharge process by reducing the average discharge waiting time by 50%.- Developed and implemented a “Pre-Discharge” protocol when the bed occupancy rate exceeded 80%. This helped expedite billing and medication processes by 50%. - Developed training materials and executed training for staff involved in the “Pre-Discharge” protocol.- Assisted the Facility Management department in setting up a discharge lounge which reduced the bed turnaround time by a median of 30 minutes.3. Led an effort to improve the hospital's daycare admissions to reduce admissions waiting time by 90%.- Trained staff and implemented bedside registration for daycare admissions with the aim of increasing patient satisfaction. 4. Digitized the daily bed booking dashboard using Microsoft Excel to streamline and expedite the bed allocation process, leading to a 50% reduction in the average bed allocation time.- Obtained and implemented relevant inputs from end-users and internal key stakeholders on this initiative.- Constructed meaningful real-time data points such as nett available beds, number of pending allocations, bed allocation time and admissions waiting time. 5.Supported the Customer Relations department in establishing the Service Ambassador team, primarily focused on improving our feedback system and customer satisfaction rating. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Conducted Financial Risk Assessments through gap analysis, aiding clients in aligning with both international and local financial reporting standards, including IFRS 9 and MFRS 9.2. Designed Data Collection Templates for use in Financial Risk assessments.3. Conducted research and formulated a proposal for a Treasury Management Project for a client company

Bachelor'S Degree, Economics, Second Class Upper Division

Activities and Societies: 1) Student Council - Vice Chair 2) Home Student's Officer - Student Association Executive Committee Student.

Foundation Degree, Foundation In Arts, 3.69