Customer service and incident management in different communication channels with programs such as Zendesk and Adyen

Through comprehensive analysis, communication strategies and innovative marketing techniques, Smooply supports growing businesses reach their maximum potential. Responsibilities:• Managed the business´accounting, balances, closings and declarations• Administrative support, i.e. create flyers for new clients and generate proposals

Managed incoming and outgoing calls, students and guests, handled administrative tasks, and secured the property over night-time hours

In an international university setting, duties included:• Performing clerical duties alongside marketing team, i.e. scheduling appointments, filing, photocopying• Multilingual communication to for administrative support• Liaisoning between students, prospective students and the university through calls and emails

Sold various types of insurance, including health, vehicular, home and travel insurance

Sold various types of health insurance to customers

Lead team in developing credit cards and advanced human resource expertise by conducting interviews with potential employees

• Gained proficiency in the computer reservations system Amadeus • Utilized interpersonal communication skills and cultural sensitivity to better interact with the international community served by the hotel• Communicated in French with hotel guests when necessary