• As a QA Software Tester at SST Software Solutions Transilvania SRL, I led the testing efforts for the greenfield implementation of the CSM Module, integrated with ITSM in ServiceNow. My responsibilities included requirement analysis, test planning, and execution to ensure robust case management functionality. I utilized manual testing tools for both functional and performance testing and coordinated User Acceptance Testing (UAT) sessions. Through this process, I successfully identified and resolved critical defects, enhancing system stability and user satisfaction.• Managed the testing for a custom ITSM implementation on the BMC Helix solution. Developed test plans, executed manual tests, and utilized Mantis for bug tracking. Identified and reported bugs to the implementer, ensuring a high-quality release. Conducted UAT sessions and provided detailed test reports to stakeholders.• Utilized SOAP-based testing to validate web services, ensuring the correctness of XML payloads within WSDL. Sent XML-formatted requests as payloads to verify the features and functionality of integrations with third-party services.• Additionally, conducted manual tests at the UI level to assess application usability and design.

Stakeholder Engagement: Actively participated in weekly discussions with key stakeholders to align project goals.• Test Planning: Spearheaded the planning of manual testing activities for the second iteration of the company's web chat platform, utilizing the Waterfall methodology due to the pre-developed state of the application.• Test Execution: Conducted manual tests in line with the established test plan and project requirements.• Bug Reporting: Identified and reported all bugs using the Mantis tool, and engaged in constructive discussions with the development team for resolution.• Tool Utilization: Employed Jira for task and defect tracking, and TestLink for managing test cases and monitoring test outcomes.• Agile Collaboration: Worked closely with the development team in an Agile environment, contributing to the identification of improvement areas before the launch of the platform's third version.• Tool Utilization: Employed Jira for task and defect tracking, and TestLink for managing test cases and monitoring test outcomes.• Agile Collaboration: Worked closely with the development team in an Agile environment, contributing to the identification of improvement areas before the launch of the platform's third version.• User Stories: Authored and debated user stories for the upcoming third version of the web chat application• Exploratory Testing: Conducted a focused session of exploratory testing on the third version of the application prior to its release.• Client Reporting: Delivered a comprehensive report and database to the client, summarizing the test findings.• Skillset: Proficient in ISTQB Foundation Level concepts and various testing tools including TestLink, JIRA, TestRail• Types of Testing: Exploratory Testing, Regression Testing, Smoke test, End to end testing, Retesting.

• Test Planning and Execution: Conducted meticulous manual tests in alignment with the project's test plan and specifications, ensuring comprehensive coverage of the platform's core functionalities.• Test Scenario Development: Engineered test scenarios and 116 robust test cases, contributing to the thorough evaluation of the application.• Client Reporting: Executed tests, analyzed the outcomes, and synthesized the findings into a comprehensive final report for client presentation.• Bug Identification and Reporting: Detected and reported 53 critical bugs using the Mantis tool, facilitating discussions with the development team that were instrumental in refining application functionality.• Post-Test Analysis: Conducted a thorough post-test review to identify minor defects and areas for improvement that could be swiftly addressed to enhance user experience. • Methodological Versatility: Employed a holistic testing approach, incorporating a diverse array of methodologies such as Exploratory Testing, Ad-hoc Testing, Security Testing, Usability Testing, UI Testing, Positive Testing, Black Box Testing, End-to-End Testing, and Smoke