Mustafa Efe Email & Phone Number

Gebze, Kocaeli, Türkiye

• Grow service & parts business revenues and accelerate sales growth
• Train, motivate, and lead after sales teams to achieve set objectives and targets
• Maintain contact with clients to obtain customer feedback regarding product/service quality
• Assist clients in resolving issues and complaints concerning purchased products or services
• Build and establish good work relationship with clients to facilitate increased patronage and revenue
• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

İstanbul, Türkiye

Istanbul, Turkey

• Interface with customers to establish and maintain continuous positive relationships;
• Fulfil Preventive Maintenance Agreements and troubleshooting services within established territory;
• Technical support to customers. Including on site activities like installation, commissioning, troubleshooting, supervising;
• Maintains and administrates customer files, reporting responsibilities for maintenance activities;
• Troubleshoots products and systems when required. Documents findings & recommendations in a report;
• Work with Sales/ Technical sales to sell maintenance services, parts, components & equipment.

Istanbul, Turkey

• Leading and managing the Service team in order to provide service and commissioning support of products supplied by Client which include mechanical & electronic products, packages, systems and services;
• Implementing the effective use of process approach and procedures in focusing on continual improvement as well as achieving customer satisfaction.
• To regularly monitoring Key Performance Indicators (KPIs) so deliver a world class customer service to the customers;
• Working closely with colleagues in Group Supply (UK) and external suppliers – providing Service, Repair & Commissioning advice to the customers.
• Carrying out service visits, service agreement visits and commissioning visits;
• Promoting Service Agreements to customers. To coordinate and manage the progress of all servicing and service agreement enquiries;

İstanbul, Türkiye

• Technical trial of inspection machines on customer site;
• Presentation of inspection machines in Hollow Glass international exhibitions;
• Research and analyze new technologies, market, innovations, standards, guidelines and competitor products;
• Helping in the design of custom-made products;
• Develop maintenance and training programs according to specific client needs;
• Machines Installation/start-up and commissioning;

Istanbul/Turkey

• Searching for new clients who might benefit from company products or services and maximising client potential in designated regions;
• Developing long-term relationships with clients, through managing and interpreting their requirements;
• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;
• Negotiating tender and contract terms and conditions to meet both client and company needs;
• Calculating client quotations and administering client accounts;
• Providing pre-sales technical assistance and product education;

İstanbul, Türkiye

* Manufacturing Procedures Internship (1 month)* Heat And Mechanical Systems Internship (1 month)* Plant Facilities and Organization Internship (1 month)

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bsc), Mechanical Engineering