Mustafa Efe Email & Phone Number

Gebze, Kocaeli, Türkiye

• Grow service & parts business revenues and accelerate sales growth• Train, motivate, and lead after sales teams to achieve set objectives and targets• Maintain contact with clients to obtain customer feedback regarding product/service quality• Assist clients in resolving issues and complaints concerning purchased products or services• Build and establish good work relationship with clients to facilitate increased patronage and revenue• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns• Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance• Develop and optimize support and service processes, tools, and systems• Conduct price and contract negotiations with clients to establish contract details and attain profit margin• Provide periodic reports to management on all after sales activities

İstanbul, Türkiye

Istanbul, Turkey

• Interface with customers to establish and maintain continuous positive relationships;• Fulfil Preventive Maintenance Agreements and troubleshooting services within established territory;• Technical support to customers. Including on site activities like installation, commissioning, troubleshooting, supervising;• Maintains and administrates customer files, reporting responsibilities for maintenance activities;• Troubleshoots products and systems when required. Documents findings & recommendations in a report;• Work with Sales/ Technical sales to sell maintenance services, parts, components & equipment.

Istanbul, Turkey

• Leading and managing the Service team in order to provide service and commissioning support of products supplied by Client which include mechanical & electronic products, packages, systems and services;• Implementing the effective use of process approach and procedures in focusing on continual improvement as well as achieving customer satisfaction. • To regularly monitoring Key Performance Indicators (KPIs) so deliver a world class customer service to the customers;• Working closely with colleagues in Group Supply (UK) and external suppliers – providing Service, Repair & Commissioning advice to the customers.• Carrying out service visits, service agreement visits and commissioning visits;• Promoting Service Agreements to customers. To coordinate and manage the progress of all servicing and service agreement enquiries;• Bringing to the attention of the customer any potential issues or problems identified during the service, commissioning, fault finding visits;• Following the procedures for Warranty returns, promptly returning products and raising reports through Q-Track management system;• Assisting in the running of the Steam Technology Lab;• Assisting the Technical & Quality Manager to operate the Safety Valve setting rig and any other such apparatus installed support the growth of Company Turkey business;• Understanding the strategic direction and plans for future business growth;• Working closely with the Technical Manager to grow the service business by implementing the Service Business road map.

İstanbul, Türkiye

• Technical trial of inspection machines on customer site;• Presentation of inspection machines in Hollow Glass international exhibitions;• Research and analyze new technologies, market, innovations, standards, guidelines and competitor products;• Helping in the design of custom-made products;• Develop maintenance and training programs according to specific client needs;• Machines Installation/start-up and commissioning; • Training and maintenance on customer site; • Trouble shooting and technical assistance on customer site;• Perform hands-on on-site troubleshooting, service and repairs;• Developing long-term relationships with clients, through managing and interpreting their requirements;• Provide high level technical support to external customers at their location;• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales;• Preparing reports for head office and keeping customer records;• Develop Service technical documentation;• Create and maintain service information in the company enterprise database;• Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate;• Supporting marketing activities by attending trade shows, conferences and other marketing events;• Timely complete and submit all required paperwork;• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions;• Making technical presentations and demonstrating how a product meets client needs.

Istanbul/Turkey

• Searching for new clients who might benefit from company products or services and maximising client potential in designated regions;• Developing long-term relationships with clients, through managing and interpreting their requirements;• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;• Negotiating tender and contract terms and conditions to meet both client and company needs;• Calculating client quotations and administering client accounts;• Providing pre-sales technical assistance and product education;• Working on after-sales support services and providing technical back up as required;• Arranging and carrying out product training;• Analysing costs and sales;• Preparing reports for head office and keeping customer records;• Meeting regular sales targets and coordinating sales projects;• Supporting marketing activities by attending trade shows, conferences and other marketing events;• Making technical presentations and demonstrating how a product meets client needs;• Liaising with other members of the sales team and other technical experts;• Helping in the design of custom-made products;• Providing training and producing support material for other members of the sales and service team.

İstanbul, Türkiye

* Manufacturing Procedures Internship (1 month)* Heat And Mechanical Systems Internship (1 month)* Plant Facilities and Organization Internship (1 month)

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bsc), Mechanical Engineering