• Make a report of OJK APPK Complaints to the bank• Collaborate on APPK OJK settlement with related team and assisted by cheker with TL and SPV• Create documents such as bank reference letters, bank statements and bilateral letters requested by Customer• Prepare APPK OJK Settlement Letter and submit APPK OJK • Analyze Customer complaints, process Customer requests, clarify information, and resolve any problems to giving solutions• Perform maintenance on unresolved complaints in APPK OJK• Closely working with fraud, finance, marketing, legal, AML to follow up complaints from Customers for further processing• Recover customer complaint with special treatment to reach customer satisfactionAchievementBest agent L2 at SeaBank Q3 2022

• Handled Customer's ask and problem (call, e-mail, and live chat)• Investigate and resolved customer inquiries and complaints quickly• Analyze Customer complaints, process Customer requests, clarify information, and resolve any problems to giving solutionsAchievementBest agent L1 at SeaBank Customer Service Agent 2021