Mutallab Abdulmalik Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Provided services using the Sabre software to optimize service delivery• Consistently provided updates on the functionality of Westjet Digital Workspace (DW) and needed adjustments • Collaborated with a team of Customer Service Agents in providing top-notch service to guests at Saskatoon YXE airport.• Collaborate with airport authorities and airline partners to optimize operational processes and enhance customer service delivery.• Address passenger concerns and complaints with patience and professionalism, resolving issues to their satisfaction.• Collaborate with ground crew and cabin crew to ensure timely departures and arrivals

London, England, United Kingdom

• Providing hands-on management and coaching of scrum teams in all aspects of scrum (facilitating daily stand-up meetings, backlog refinement, sprint planning, sprint demo and retrospective meetings, self-organization, collaboration, iterative development, managing flow, calculating velocity, resulting in meeting sprint goals in 99.8% of sprints.• Work with Development team to create deliverables such as user stories, epics and features as well as sprint product.• Lead the estimation process for all captured user stories and assist with all sprint activities.• Assist the PO in managing the backlog of user stories to make sure priorities are met; MoSCoW method.• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of all initiatives.

Lagos State, Nigeria

• Utilized Jira to configure teams task board, track teams progress, burnup/down charts and calculate team velocity which reduced waste by 75%.• Anticipated impediments to team delivery involving cultural barriers and logistical challenges.• Shielded scrum team from external interference for optimal productivity and success of Agile process.• Facilitate scrum; sprint planning meetings, daily stand up, sprint review, sprint retrospective and refinements.• Led project cross functional teams, performed tasks as assigned by the project manager under the work breakdown structure (WBS) while ensuring project cohesiveness.

Lagos State, Nigeria

• Tracked Performance Indicators/Metrics and addressed any issues as they arise. These metrics include Burndown/up charts, Release progress, defect trend which increased transparency by 80% . • Played a pivotal role in a high-impact client engagement, resulting in a 15% increase in customer satisfaction and a 10% contract expansion.• As an Agile Practitioner, established and drove Agile methodologies and Release/PI Planning processes for development teams across multiple Geographies (US/Overseas).• Implemented a hybrid project management approach, tailoring methodologies to project requirements and improving delivery predictability.• Drove successful transformation of existing organizations from Waterfall to Agile.

Lagos State, Nigeria

• Gathered stakeholder and business requirements to support the growth of Unity Bank, through open-ended discussions, brainstorming sessions, structured walk-through, and prototyping.• Managed the bank’s agricultural support program to customers including its; project scope, schedule, budget, and resources, resulting in a 20% increase in project deliveries. • Documented stakeholder’s requirements analyzed & prioritized them and converted them to system requirements. • Facilitated effective communication among cross-functional teams, stakeholders, and senior management.• Organized daily meetings to aid and track product development.

Bachelor Of Applied Science - Basc, Biochemistry

Business Administration, Management And Operations

Bu, Business And Project Management