Mutasim Rahman Email & Phone Number

Oshawa, Ontario, Canada

Founder and CEO of “Custom PC Builder and Repair Services”Creating positive customer interactions by adhering to high standards & level of detail with over 85 five-star reviewsGuiding customers by analyzing their needs & business requirements to make purchase recommendations as a consultant in PC building Analyze hardware and software problems while simplifying complex concepts for client education and improving customer experienceBuilt & deployed over 200 computers & laptops from scratch with Windows 10 and configured necessary drivers and softwareTroubleshoot various hardware & software issues with PCs, data backup & recovery, malware, printers, etc. Perform remote troubleshooting over the phone & using software such as Anydesk, Team Viewer, etc. Perform benchmarks (OCCT, Cinnebench, etc.) to ensure all systems are performing to spec Work with various Nvidia graphics cards (RTX 3060, RTX 4090, etc.) & Nvidia technologies (Broadcast, DLSS, etc.)

San Mateo, California, United States

Troubleshoot network, hardware, and software issues related to Verkada cameras, access control, alarms, etc. Provide best practice design and integration expertise to enterprise customers for data centers, end devices, & enterprise projectsCollaborating with customers on setting up SCIM in OktaCommunicate technical matters to customers both orally and in writingOwn customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugs and security vulnerabilities Contribute content to Knowledge BaseLab testing and team projects

Oshawa, Ontario, Canada

Assisted with the creation and successful launch of Esports Arena for OTU students & collegiate players to use Equipment, peripherals, rules, code of conduct Modified the image of a central server to serve the end user better Deployed computers and provided users with troubleshooting support Presented arena upgrades & suggestions to board of directors Created rules, policies, & procedures to meet standards and best practices and improve operationsManaged & moderated Discord server with 1800+ members Removed & documented server bans Addressed questions and concerns of the Ontario Tech Esports communityMade appropriate Discord channels Sent out surveys to improve community satisfaction Assisted with hosting & creating weekly game nights for the 2022-2023 school yearConducted interviews to select enthusiastic applicants to be a part of the OTSU Esports team Managed & coordinated with communications & productions executives for live events and social media posts

Oshawa, Ontario, Canada

Directed customers to products, providing expert knowledge regarding product info, assisted customers in loading bulky items into their cartOrganized shelves to attract more customers to the businessExcelled in a retail position to provide customers with excellent customer service related to products

Bachelor Of Technology - Btech, Networking & I.T Security, 3.7

High School Diploma, Computer Systems Networking And Telecommunications