Assiduous, proactive & achievement-oriented PMP certified professional, offering over 18+ years of rich exposure in Project Management and Development with keen eye on FinTech - Cards, Payments, Schemes Settlement, Regularity Reporting & Automation. Successfully & consistently delivering the responsibilities of Service & Control, looking after the areas of analysis & various cards related to operations for Cards & Banking Sector. Solution oriented approach with excellent problem-solving ability. Expertise in Stakeholder Management, Requirements Analysis, Strong program and project management professional with experience in Software Development Life Cycle, Process Improvement, Agile Project Management and Project Management Office. Ensuring the goals, scope, and product domain are understood by everyone in scrum team. Provide support and take required actions to manage incidents occurring in the company and escalate the same to the Incident Response Team. Actively participate in design discussions, evaluate solutions and provide recommendations. Manage KPI metrics and reporting strategies regularly.