Key Responsibilities• To ensure maintenance of all Statutory Records & Statutory Forms – relating to the functioning of the School.• To ensure maintenance of the Stock of Books & Stationeries and any other material required for the functioning of the School.• To anticipate requirements, submit information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.• To complete preventive maintenance requirements, calling for repairs, maintaining equipment inventories & evaluating new equipment & techniques.• To assist in the Planning and preparation of meetings, conferences and conference telephone calls.• To ensure that the School and the Premises are cleaned and maintained periodically, maintaining a high level of Hygiene.• To ensure that the visiting dignitaries to the School are accorded the appropriate hospitality measures.• To maintain active contact with all the local authorities such as municipal offices, treasury offices, financial institutions, postal offices, parcel offices, police stations etc.

Key Responsibilities:  To ensure that all employees are provided with the knowledge of ISGN’s business practices, policies and procedures To design, create and deliver job specific training to all new employees To consistently improve new employee training material and procedures To monitor employee productivity and quality, and provide training when required To regularly plan and hold coaching and feedback sessions with employees To collect, record, evaluate and measure training effectiveness and publish reports periodically To participate/ spearhead projects- process, Business and Human Resources related To ensure the meeting of/ facilitate learning and development requirements of employees To coordinate/ facilitate disciplinary action effectively as required To get effectively cross trained on various areas of the industry and become competent, as required by team and department strategy To effectively communicate with internal and external clients and manage related challenges and conflict

Key Responsibilities/Key Result Areas: To monitor and evaluate inward calls received and outward calls made by/to the customer contact departments such as the Customer Service Department, the Collections department and the Loss Mitigation Department. To document the evaluations made, To identify the problem issues in agent call recordings and escalate the issue to Senior Management.

Key Responsibilities/Key Result Areas: To contact Insurance Agencies/Companies or the Borrowers and obtain the insurance information relating to the real estate properties under mortgage and update the same. To ensure that the mortgaged properties are adequately insured against Hazard, Flood, Windstorm, Earthquake etc. by sending renewal premia in time ensuring that the policies remain active, To contact counties in the U.S. and obtain the information relating to Real Estate (Property) Taxes and update the same. To submit payment for Taxes due/delq/sold ensuring the safety of the property. To calculate escrow payment quotes based on property tax and insurance.

Key Responsibilities/ Key Result Areas:  Providing excellent customer service by taking personal responsibility in getting things right the first time. Actively contributing to the overall team effort. Actively promoting HSBC as a reputed organization to set it apart from its competitors.  Reducing the Average handling time ensuring quicker efficient service to a larger number of customers. Obtaining a steady flow of quality introductions. Gathering information to identify and analyzing information to provide/recommend solutions to customers’ needs.

Key Responsibilities/ Key Result Areas:  Business Unit Head, responsible for unit T/O and Profit. Planning and Organizing Marketing activities. Recruiting the best in the field, to provide the best to our customers. Training and motivating the staff, towards satisfying customers’ expectations. Auditing Performance Reports and Quality Systems. Increasing T/O by 50% and Profit by 20%. Bringing in efficiency towards increasing the Profit to T/O ratio.

CASH – Receipt & Payment of cash & maintenance of Standard cash limit. COLLECTION & CLEARING - of Cheques & Bills, Outward & Inward. PERSONAL AND RETAIL BANKING – 5 years of Experience Demand & Term Deposits, Retail Loan Products.COMMERCIAL BANKING – 4 years of Experience  Demand Deposits, Working Capital Finance, Purchase of Cheques and Bills FOREIGN EXCHANGE & INTERNATIONAL OPERATIONS: 4 years of Experience.  Import Services, Export Services, Export Finance SchemesRURAL & SOCIAL BANKING: 5 years of Experience.