Muthiah Afifah Email & Phone Number

Bogor, West Java, Id

Jakarta Utara, Jakarta Raya, Indonesia

- Designed Business Change Template (BCT) and Business Process Flow (BPF) to support system updates at TMMIN.- Updated Document Requirements (DR) to align system specifications with business needs.- Created User Testing (UT) documents, including testing scripts for structured system testing.- Conducted system testing to ensure functionality and quality based on user requirements.- Documented testing results to support successful system implementation at TMMIN.- Utilized tools like Ms Access, Ms Excel, and Oracle to support system design, testing, and documentation.

Depok, Jawa Barat, Indonesia

- Analyze and interpret complex data to support business decision-making with strong logical thinking.- Communicate effectively in both Bahasa Indonesia and English, both in writing and verbally, to collaborate with cross-functional teams.- Develop, optimize, and maintain SQL queries to ensure efficient data management and retrieval.- Apply knowledge of Software Development Life Cycle (SDLC) methodologies, including both Waterfall and Agile, to manage and execute projects.- Understand and work with microservice architectures and cloud-based solutions to develop scalable and robust systems.

Jakarta Selatan, Jakarta Raya, Indonesia

- Attending training events and taking comprehensive minutes- Actively involved in listening and capturing important information, discussions, and insights shared during the sessions- Collaborate with training team and ensure accurate documentation for participants' reference- Create training reports for the company

Jakarta Selatan, Jakarta Raya, Indonesia

- Handling incoming calls, emails, or chats from customers with questions about products or services.- Identifying and qualifying prospects who have shown interest through various marketing channels such as the website, social media, or email campaigns.- Offering detailed information about the products or services, and explaining key features and benefits to potential customers.- Addressing customer complaints or issues and providing prompt and appropriate solutions.- Conducting follow-ups with prospects or customers who have shown interest to ensure they have all the information they need and assisting them in the purchasing process.- Processing orders received through inbound channels, ensuring all customer and order information is accurate and complete.- Building and maintaining good relationships with customers to enhance loyalty and repeat business.- Analyzing customer data to identify trends, sales opportunities, and areas for improvement in inbound strategies.- Working with marketing, product, and customer service teams to ensure a consistent and satisfying customer experience.

Bandung, Jawa Barat, Indonesia

- Conducting an analysis of feature requirements based on survey results, internal discussions, and competitor research.- Translating knowledge into rough wireframes.- Creating an analysis of needs and defining the Minimum Viable Product (MVP).- Managing and monitoring the progress of product development.- Participating in weekly product brainstorming sessions.- Assisting in the documentation process of product development.

- Perform problem-solving and case-solving tasks aligned with the responsibilities of a UX Researcher at Telkom Digital Amoeba.- Engage with various reading materials and video learning resources to enhance understanding of the competencies required by a UX Researcher, while also comprehending how Telkom Digital Amoeba applies these skills.- Explore a range of topics, starting with an understanding of UI/UX and the foundational concepts of Design Thinking in the context of UI and UX. Progress to more specific aspects of a UX Researcher's role, including research planning, qualitative and quantitative research methods, and data processing skills relevant to UX Research.- Following the thorough exploration of the presented materials, newly acquired knowledge will be assessed through various testing formats. Weekly tests will cover diverse difficulty levels, encompassing theoretical knowledge, case analysis, and real projects aligned with the responsibilities of a UX Researcher.

Jakarta Selatan, Jakarta Raya, Indonesia

- Conduct primary and secondary user research on a regular basis. - Conduct and evaluate quantitative and qualitative research. - Conduct market research and ethnography. - Work closely with cross-functional teams to identify and evaluate appropriate research topics. - Plan and implement user research strategies and methodologies. - Advocate research findings to diverse audiences through written and oral presentations. - Conduct design usability studies with loyal product users.

Depok, Jawa Barat, Indonesia

- Conduct primary and secondary user research on a regular basis - Conduct and evaluate quantitative and qualitative research - Conduct market and ethnographic research - Collaborate with cross-functional teams to identify and evaluate appropriate research topics - Conduct design usability studies with product loyal users - Usability testing with user

Bogor, Jawa Barat, Indonesia

- Carry out repairs and maintenance of the campus network- Carry out administrative work for accreditation preparation process

Gelar Sarjana, Computer Science

ESQ Business School Gold Generation Scholarship

Teknik Komputer Dan Jaringan