Personal Banker , Teller Business Development Officer
Current• Advising customers on the appropriate accounts to open according to their needs.• Requisiting for customers cheque books• Handling and documenting customer complaints and ensuring a solution is found within the shortest time possible• Getting and documenting customer feedbacks on the various products offered by the bank and relaying the same to the relevant departments for better customer banking experience.• Screening potential customers before onboarding them to the bank by using the’ know your customer’ (KYC) policy.• Processing customer ATM cards• Handling the bank’s mailbags and ensuring all physical mails are sent on time.• Keeping track of all the bank’s altenative business channels and recording them daily so as to monitor their perfomances over time• Daily ATM and cash summary reconciliations• Daily capturing of cheques on the MIPS System• Salary advance for employees whose employers have an MOU with the bank.• Daily call reports on PAR.• Confirming cheques drawn on customer accounts daily and on time.• Loan appraisal and processing for various bank loan products e.g mortgages, business loans & personal loans• Processing trade finance products e.g Letters of credit,performance bonds & bank guarantees
