As a Customer Service Coordinator at Vivo Energy, I play a pivotal role in ensuring seamless service delivery and exceptional customer experiences. My focus is on building trust, driving efficiency, and fostering meaningful connections between the company and its customers.Key Responsibilities:Customer Support Excellence: Manage customer inquiries and complaints with professionalism, ensuring swift resolution and satisfaction.Process Optimization: Streamline service processes to enhance efficiency and improve the overall customer journey.Collaboration: Partner with cross-functional teams to align service strategies with organizational goals, ensuring consistent service quality.Data-Driven Insights: Leverage customer feedback and performance metrics to identify trends and implement improvements in service delivery.Customer Relationship Management: Build and maintain strong customer relationships, fostering loyalty and trust.

As the Head of Customer & Artist Experience at Tukutane Entertainment, I am responsible for shaping exceptional experiences for both guests and performing artists at our events. I oversee the end-to-end customer journey and act as the primary point of contact for artists, ensuring that their needs are met and that their performances go smoothly.Key Responsibilities:Customer Experience Strategy: Develop and implement customer-centric strategies to ensure seamless, memorable interactions across all event touchpoints.Artist Liaison: Serve as the main point of contact for artists, coordinating schedules and ensuring that all requirements are met to facilitate smooth performances.Event Coordination: Collaborate with marketing and operations teams to align customer experience and artist liaison efforts with event objectives.Team Leadership: Lead and coordinate volunteers and assistants to provide excellent customer service and artist support during events.On-the-Ground Management: Address any guest or artist issues during events, ensuring rapid resolution with a focus on professionalism and satisfaction.Post-Event Analysis: Collect and analyze feedback from guests and artists to identify areas for improvement and ensure continuous enhancement of future events.Key Achievements:Spearheaded customer experience strategies that increased guest satisfaction and repeat attendance.Successfully managed artist liaison duties during high-profile events, ensuring smooth coordination and satisfaction for all performers.Enhanced event execution through proactive on-the-ground management and real-time issue resolution, improving overall event flow.

At Soul Sync Discoveries, I am responsible for providing exceptional customer support and ensuring that each travel experience is seamless, memorable, and personalized. I manage communication with clients from the planning stages to post-trip feedback, creating tailored itineraries and addressing any concerns that arise along the way.Key Responsibilities:Travel Itinerary Design: Create visually appealing and comprehensive travel itineraries for clients using CANVA, ensuring all trip details are clear and well-organized.Client Communication: Maintain open, transparent communication with clients, keeping them informed about their travel plans, any changes, and offering support throughout their journey.Client Feedback Management: Collect and analyze client feedback to identify opportunities for improvement, promptly addressing concerns or issues as they arise.Quality Assurance: Ensure that all private travel experiences meet or exceed client expectations by maintaining high standards of quality, comfort, and satisfaction.Issue Resolution: Provide real-time support during trips, managing any unexpected challenges such as flight delays or cancellations, ensuring timely resolutions that prioritize client satisfaction.

Key Responsibilities:- Update Social media for all channels- Interact with customers and ensure their inquiries are answered- Plan the content calendar- Ensure smooth operations and communication between the shop, online and the riders

Key Responsibilities: -Creating the content calendar, creating content and communicating with guests through social media platforms for Baobab Beach Resort, Saltlick Safari Lodge, Taita Hills Safari Resort, Taita Wildlife Sanctuary and Tembea Pollman's. -Providing a report each month for our social platforms -Working with different departments during their events -Curating, designing and photographing in-house projectsKey Achievements: -Successfully planned and held a graduation/ launch party for the Afya Bora Spa in collaboration with Thalgo. -Creating content for Instagram stories increased engagement for our social media platforms by 40%. -Created placeholders for every room allowing guests to have a personalized experience at Baobab Beach Resort & Spa.

Team lead for a globally run STEM challenge called Kenya National Challenge that was in partnership with LetsMod where students from all over the world built machines using mathematics algorithms and competed.

Interned as a frontend software developer where I managed to be part of the team that designed Tingg.Key Responsibilities:- Coding and creating the front end of the System using HTML,bootstrap, and angular- Contributing to the User Experience (UX) team- Actively contributed to code review sessions and onboardingsessions.Key Achievement:- This increased the efficiency of Tingg and allowed forcustomer effectivity.

Managed the gate at events where we would sell tickets as well as ensure attendees of the event are having a smooth process as they enter the event

My role in the company is ambassador where I currently assist in planning and running tournaments. I have worked in the operations sector as well as led a verification team which assisted in ensuring the players were of the right age to play