• Gather and process paperwork, like contracts non-disclosure agreements, Master Service Agreements, Offer letters & Work orders for both US & India.• Taking care of the on-boarding process includes employee orientation program, HRMS account & Work email id creation.• Process the E-Verify in a timely manner and update the employees accordingly if required.• Run general HR operation smoothly in terms of handling employee grievances, HRMS issues, Timesheet’s issue & exit formality. • Helping our organization's W2 employees with their Immigration procedures likely with legal formalities. Handling end-to-end employment-based immigration includes H1 & GC.• Screening all the documents as per the checklist and initiate the education and experience evaluation if requested by the attorney.• Coordinate with attorney to file the petition in the right way and right time to avoid delays. • Maintain on-site employees’ data for timely initiation of visa extensions.• Run Indian Payroll as per compliance and oversee the PT, TDS and GST process.• Handle US accountant related to payroll, accounts payable and receivable.• Oversee the delivery of both requitement and bench sales team. • Responsible for all admin related tasks.

• Gather and process paperwork, like contracts non-disclosure agreements, Master Agreements, Offer letters & Work orders for US, Canada & UK entities.• Taking care of the on-boarding process includes employee orientation program, HRMS account & Work email id creation.• Process the E-Verify in a timely manner and update the employees accordingly.• Run BlueShield California Health, Transamerica accident, Guardian Dental & EyeMed Vision insurance along with HRA, HSA & 401K for US employees also Bluecross.ca Health, Dental insurance along with RRSP for in Canada.• Run general HR operation smoothly in terms of handling employee grievances, HRMS issues, Timesheet’s issue & exit formality including ROE as per labour law. • Helping our organization's W2 employees with their Immigration procedures likely with legal formalities. Handling end-to-end employment-based immigration includes H1 & GC.• Preparing I-129, I-129H, I-129DC, I-539, I-765 supporting documents including Client, Vendor, Support & Petitioner Letter for the USCIS filling. • Taking care of the RFE's in a timely manner and creating and maintaining Public Access File for future reference. • Screening all the documents as per the checklist and initiate the education and experience evaluation if requested by the attorney.• Preparing Work permit Visa & Visitor Visa as per IRCC guidelines and process Intra company transfer based on the business requirements with Canadian entity.• Work on UK immigration process along with attorney to sponsor work permit and hire people on our payroll.• Coordinate with US, Canadian & UK attorneys to file the petition in the right way and right time to avoid delays. • Maintain on-site employees’ data for timely initiation of visa extensions for all 3 countries.• Process flight ticket & travel insurance, procure forex card and book hotel stay for the employees when they fly out of India to anywhere in the globe.

• Helping our organization W2 employees with their Immigration procedures likely with legal formalities. Handling end-to-end employment-based immigration. • Applying new LCA as per the job location and prevailing wages. • Filling H1B Cap, H1B extension, H1B Transfer, H1B Amendment & I-907 for Premium processing (If required to file the case in premium. • Preparing I-129, I-129H, I-129DC, supporting documents includes Client, Vendor & Petition Letter for the USCIS filling. • Screening all the documents as per the checklist and getting the petition ready. • Taking care of the RFE's in a timely manner. • Coordinating with Attorney to file the petition in the right way and right time to avoid delays. Maintaining on-site employees’ data for timely initiation of H-1B extension. • Creating and maintaining Public Access files for future reference. • Assist employees with DS-160 & answer 221g if indeed. • To oversee all aspects of the H1B Visa and Immigration Service, ensuring that the process runs smoothly. • Gather and process paperwork, like contracts and non-disclosure agreements, Master Agreement, Offer Letter & Work order. • Taking care of the On-Boarding process includes E-Verify, CEIPAL account creation. • Process the E-Verify in a timely manner and update the employees accordingly.

• Helping our organization W2 employees with their Immigration procedures likely with legal formalities. Handling end-to-end employment-based immigration. • Filling H1B Cap, H1B extension, H1B Transfer, H1B Amendment & I-907 for Premium processing (If required to file the case in premium. • Preparing I-129, I-129H, I-129DC, supporting documents includes Client, Vendor & Petition Letter for the USCIS filling. • Screening all the documents as per the checklist and getting the petition ready.• Taking care of the RFE's in a timely manner. • Coordinating with Attorney's to file the petition in the right way and right time to avoid the delays. • Maintaining on-site employees’ data for timely initiation of H-1B extension. • Creating and maintaining Public Access File for future reference. • To oversee all aspects of the H1B Visa and Immigration Service, ensuring that the process runs smoothly.

• Answer large amounts of incoming calls from the US, UK, Canada & Australia customers.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Help the US customer with their immigration application likely I-90, I-129F, I-130, I-134, I-485, I-765, N-400, N-600 & N-565 as per USCIS compliance way.• Help UK, Canada & Australia customers with British, Canada & Australian citizenship applications respectively.• Provide immigration process details to the customer as per USCIS, UKVI, IRCC & DHA.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Answering the inbound calls and answer customers targeted questions to quickly understand the root of the problem. • Research and identify solutions to software and hardware issues. • Diagnose and troubleshoot technical issues, including ERP, CRM, Mobile application and E-Commerce website configuration.

• Answering calls professionally to provide information about products and services, take/ cancel services, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation.