Have over 11 years of experience in the insurance industry, with a proven track record of enhancing customer satisfaction, quality & efficiency.My core competencies include team management, customer experience, operations management, audit management & process excellence. I have a strong background in terms of customer experience and Insurance, which helps me understand and communicate complex concepts and processes to our customers and stakeholders. I am passionate about creating value for customers and empowering them to make informed decisions about their queries & concern followed by audits & compliance