Muthu Kumar A Email & Phone Number

Bengaluru, Ka, In

Chennai, Tn, In

Tamil Nadu, India

Action oriented and collaborated with Internal Team ASM,KAM,BM RSM and Sales Distribution Team across TN,KL and KAMangaged the Training deliverable for New onboarding Team Members, Product refresher and New launch product training and executed GTM Activities and Readiness in the Market  Strengthen the TEAM Conduct regular sessions on product features, benefits, and pricing. Clarify schemes and policies for both internal staff (TL,TSM,ASM,BM,RSM,Marketing and CSC )and external stakeholders(Distributors , Retailers, FoS ,Team Leaders and Promoters) Action oriented to Work closely with the MT and GT teams in TN, KL, and KK. Monitor stock levels, analyze sales data, and strategize stock placement in retail outlets (e.g., POORVIKA, CHENNAI MOBILES, SUPREME MOBILES, SATHYA, MYG, SANGEETHA MOBILES).Eagle Eye on EOL products Regularly assess training effectiveness. Gather feedback from participants and adjust content, delivery methods, and evaluation mechanisms.Deliver and design end-to-end programs that cover onboarding, skill development, and leadership. Collaborate with internal and external trainers to ensure holistic learning.Mentored the Team of 12 Retail Sales Executive and Drive the business strategy , stock placement , knowledge assement and scheme communication.

Tamil Nadu, India

As a Marketing Manager I helped the team of 20 BDMS and 50 sales representatives to accomplish their goals.  Conceptualized and meticulously planned comprehensive programs across diverse product , including Windows, Office, Server, and Surface. Collaborated closely with Marketing and Sales teams to align agendas with business objectives and identify gaps and fine-tune our approach. Which involves both 1:1 and 1:Many through Webinars, E-learning platforms Conducted captivating webinars via various Social Media platforms, fostering audience engagement and expanding coverage. Ensured seamless functioning of online field team management tools, including REP.Played a pivotal role in preparing the team and market for successful product launches. And Real times Reports Ensured lesser than 5% Attrition and Retained the Promoters by helping them to achieve their Target and sales growth by 45 % even in tough times of PANDEMICManaging Field Force deliverables for Microsoft

Chennai

As a Marketing Manager I accomplished the sales ,Marketing and in store promoter Activities Design and deliver including new product training to OEM's (like Dell, HP, Acer, etc.), new OS updates and device updates to Trainers and Sales managers. Train the LFR TEAM which includes –Reliance Retails, CROMA,E-Zone, Future world, Apple stores  Maintained the Attrition rate <15% to retain the In store employee and shown the growth by 30%

Chennai, Tamil Nadu, India

As a Marketing Manager I accomplished the sales ,Marketing and in store promoter Activities Design and deliver including new product training to OEM's (like Dell, HP, Acer, etc.), new OS updates and device updates to Trainers and Sales managers. Train the LFR TEAM which includes –Reliance Retails, CROMA,E-Zone, Future world, Apple stores  Maintained the Attrition rate <15% to retain the In store employee and shown the growth by 30

Chennai

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Coimbatore, Tamil Nadu, India

Spearheaded the Customer Care (CC) training operations for the Aircel Project in Coimbatore, serving as the Single Point of Contact (SPOC).Directed training deliverables for new hire induction training (NHIT) batches and conducted refresher training sessions based on Quality Assurance (QA) audit findings.Played a pivotal role in maintaining service quality, leading to a reduction in zero-tolerance policy calls.Implemented strategies to optimize Average Handling Time (AHT), contributing to improved profitability (P&L) for the center.Mentored and supervised a team of 10 process trainers and 6 Quality Assurance (QA) professionals, fostering their professional growth and development.Have managed the CC toRAMP up from 400 seater to 1200 seater

Gurugram, Haryana, India

AS A LEAD I Solely managed the Customer Care (CC) department, handling all operational aspects independently under remote supervision from senior management.Oversaw training and quality assurance functions, ensuring adherence to standards and achievement of key performance metrics.Developed and implemented training programs to enhance team skills and customer service capabilities.Conducted regular quality audits and implemented corrective actions to improve service quality and reduce escalations.Collaborated with cross-functional teams to optimize processes and drive continuous improvement initiatives.Collaborated with HR and OPS and have nurture the TEAM from DAY 1 of transition of the process