Muthu Ram Email & Phone Number

Chennai, Tamil Nadu, India

• Exchange Online Administration: Created Transport rules, Archive Mailbox and sharedreports on Message Header Analysis for efficient mail delivery.• Enabled and configured DKIM, DMARC, DLP and Data Retention Policies for ArchivingMails and SharePoint Online data.• Excelled in Troubleshooting SharePoint Sites, User Permissions and Shared folders inOneDrive.• Provided Backend Support for Exchange Online Migration and SharePoint OnlineMigration• Enhanced Email Security employing Anti-Spam & Phishing policies and Blocked IPAddress, URL's using MS Defender.• Assisted customers in Retrieving Lost Data employing Data Lifecycle Management toolssuch as Audit logs, Content search, e-Discovery, and M365 compliance Policies.• Managed Multiple Customers Azure Active Directory, Azure Subscription and Microsoft365 using Microsoft Partner Center.• Configured Conditional Access polices to enforce MFA/Block Access on differentNetworks to reduce the risk of phishing attacks and data breaches using Azure AD.• Analyzed User Sign-in reports and Audit Logs to Identify Security Threats, risk alerts andfraudulent activities as a part Azure Advanced Threat Protection.• Managed the lifecycle of role assignments and just-in-time access policy using MicrosoftEntra ID Privileged Identity Management• Created Custom Roles in Azure Active Directory to restrict access of Azure Resourcesusing Role Based Access Control (RBAC) to the Users & Groups.• Provided complete assistance in Azure Active Directory, Exchange Online, Microsoft 365Defender, Microsoft Compliance, Office Suites, Intune, SharePoint, Teams, OneDrive, andlicensing.• Handled P1/P2 Escalation issues encountered when deploying or managing services withinthe Microsoft 365 and Azure Active Directory ecosystem.

Chennai, Tamil Nadu, India

Focusing MFA on accounts, ensuring that security is maintained.Providing a preliminary analysis and potential fix for production-relatedproblems.Participating in incident management, communications, post-mortemproblem resolution, process improvement, and follow-up.Immediately provide value to customer support requests that come in, acknowledge receipt, and inform the client of the next steps verballyand in writing.For issues that have a significant impact on the whole client base, communicate proactively with them.Work closely with the Microsoft team to identify and fix client problems.Work on urgent, complicated client issues that may include many services.Work with multiple teams and take part in a 24-hour on-call rotation.Managed to provide consumers in over 13 nations with round-the-clock technical help.Utilizing the tools Avoxi and Zendesk to manage incoming and outgoing calls as well as tickets and email communications with customers.Extensive familiarity with Azure active directory and Azure RBAC.Active directory in Azure (user sign-in report, risk alert, audit logs, admin consent workflow)Data lifecycle management (M365, exchange(legacy)), audit, contentsearch, e-discovery, and M365 compliance (e-discovery))Worked on complicated issues and escalations, offering solutions within process-defined SLA.Working knowledge of office 365 tools, Microsoft Teams.

Bachelor'S Degree, Computer Science, 7.5

Master Of Computer Applications - Mca, Information Technology