Muthukrishnan Balaraman Email & Phone Number

United Arab Emirates

Dubai

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Led product management initiatives that are consistent with organization’s growth strategy and secure profitability for Tablets, Smartphones, Consumer Electronics and Appliances. Also, participated in set short-term and long-term goals for the BU along with identifying growth opportunities• Developed product roadmap for new products, extending product lines and tactical changes in packaging/pricing based on market & competitor analysis, customer feedback and product performance through Integrated Product Development Process• Communicated product strategy and vision to internal cross-functional teams and external strategic partners.• Managed partner management activities including identification of suppliers, conducting trials, negotiating pricing and payment terms along with operationalizing the go-to-market strategy for the product• Managed Supply Chain related activities for various products within the catalog by handling inventory turnover and product availability through reviews and adjusting inventory levels & order schedules. Worked on developing Quality Control procedures and policies within the supply chain to ensure a high customer satisfaction• Skilled in managing product P&L exceeding 300Mil AED per Annum and ensuring product(s) achieves margin/profit objectives; led innovative product development projects– built products from scratch. • Expertise in developing Strategic Supply Chain solutions; developed suppliers across the globe (including China, Hong Kong, India, Turkey, Egypt, Oman & Korea)• Steered the design and development of Tablets & Mobiles product that effectively positioned the company as a market leader• Developed a new Business line of Smart Phones that generated revenue of 17 Mil AED sales in the period of 4 months following its introduction, despite competition from a newly introduced, high profile competitor product • An enterprising leader with excellent planning, analytical, communication & negotiation skills

New Delhi Area, India

• Managed evaluation of products and training customer service teams across various branches. Responsible for P&L for Service teams• Worked on preparation of Quality Report Analysis & providing feedback to production teams on product quality and feedback. Managed spare parts inventories across India• Handled implementation of Oracle Financials & CRM at Head Office & various branch offices. Trained concerned employees for smooth operations. Acted as Project Leader for Inventory Module and prepared Oracle User Manual Guide

Chennai Area, India

• Led a team for customer services across the region, set up Service Franchisees & Authorized Service Centers. Formulated operating guidelines for Service Centers and evaluated their performance• Worked on preparation of Quality Report Analysis & providing feedback to production teams on product quality and feedback. Managed spare parts inventories across South India

• Managed set up and control of franchisee. Responsible for training of Service Engineers in GRUNDIG CTVs • Managed performance of franchisee and conduct service audit on customer satisfaction. Monitored and controlled inventory of defective stock sets and communicating quality feedback to the factory

Master Of Science (M.S.), Electronics And Control Systems

Bachelor Of Engineering (B.E.), Electronics And Communications